General Manager of Leasing & Property Management

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Executive Summary

The General Manager is the primary custodian of Property Name responsible for the holistic success of a mixed-use asset comprising premium offices and a retail mall. This role integrates Commercial Strategy (Leasing) Physical Asset Management (Engineering/Facilities) and Site Operations (Security/Housekeeping).

The GM will lead a cross-functional team of 20 to maximize the propertys Net Operating Income (NOI) ensure peak technical performance of the buildings infrastructure and deliver a seamless experience for both corporate tenants and retail shoppers.

Core Responsibilities

1. Property & Facilities Management (The Technical Pillar)

Asset Maintenance: Oversee the preventative and corrective maintenance of all building systems including HVAC MEP (Mechanical Electrical Plumbing) vertical transportation (lifts/escalators) and fire protection systems.
Project & Fit-outs: Manage tenant fit-out guides and oversee renovation projects to ensure they meet building standards and safety codes.
Sustainability & Energy: Implement energy-saving initiatives (BMS optimization waste management) to reduce the buildings carbon footprint and operational costs.
Compliance: Ensure the property adheres to all statutory requirements building codes and insurance mandates.

2. Leasing & Commercial Strategy (The Revenue Pillar)

Tenant Mix Strategy: Curate a retail mix that drives footfall and an office profile that ensures long-term stability.
Lease Management: Lead negotiations for new leases and renewals. Oversee the billing and collection process to minimize arrears.
Marketing & Activation: Collaborate with marketing teams to drive mall events and office tenant engagement programs.

3. Security & Housekeeping (The Experience Pillar)

Security & Risk: Direct a comprehensive security strategy that balances the open access needs of a mall with the high-security requirements of corporate offices.
Janitorial Excellence: Ensure housekeeping maintains a hospitality-grade level of cleanliness focusing on high-traffic areas and common washrooms.
Crisis Management: Act as the Incident Commander for any site emergencies (power failure fire or security breaches).

4. Financial & Administrative Leadership

P&L Ownership: Manage the full Profit & Loss statement. Control the Service Charge budget and ensure transparent reporting to owners.
Team Leadership: Direct a 20-person headcount fostering high engagement and ensuring technical staff are properly certified and trained.
Vendor Governance: Manage third-party service providers ensuring rigorous SLA (Service Level Agreement) tracking.

Requirements

1. Education & Experience

Bachelors degree in Real Estate Business Administration Engineering (MEP/Civil) Facilities Management or a related field.
Minimum 1215 years of progressive experience in property management leasing or asset management with at least 5 years in a senior leadership role overseeing mixed-use assets (office retail).
Proven track record of managing P&L and delivering NOI growth for large-scale commercial properties.

2. Technical & Functional Skills

Strong knowledge of building systems (HVAC MEP fire protection vertical transportation) and preventive maintenance best practices.
Familiarity with local building codes safety regulations and statutory compliance requirements.
Experience managing tenant fit-outs renovation projects and capital improvement programs.
Understanding of energy management BMS optimization and sustainability initiatives.

3. Commercial & Leasing Acumen

Demonstrated ability to develop and execute leasing strategies including tenant mix curation and lease negotiations.
Experience in retail and office leasing with a strong network of tenants and brokers.
Knowledge of service charge budgeting cost control and financial reporting.

4. Operational & Leadership Skills

Proven ability to lead cross-functional teams (20 headcount) including facilities security housekeeping and leasing.
Experience managing third-party service providers and enforcing SLAs.
Strong crisis management and incident command capabilities.

5. Soft Skills

Excellent communication negotiation and stakeholder management skills.
Strong analytical and problem-solving abilities.

Executive Summary The General Manager is the primary custodian of Property Name responsible for the holistic success of a mixed-use asset comprising premium offices and a retail mall. This role integrates Commercial Strategy (Leasing) Physical Asset Management (Engineering/Facilities) and Site Opera...