AI Product Mgr, Assisted Services

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Were looking for an AI Product Manager for Assisted Services with a specific focus on Regulatory. This role will be essential in crafting the future of how eBays customer support ecosystem ensures compliance efficiency and ease. Youll define and deliver AI-powered flows that help our teammates navigate complex regulatory environmentsso they can focus on what matters most: crafting trust and delight in every interaction.

This role reports into the Global Customer Experience Product organization and works closely with engineering data science design legal and operations teams across the globe.

Our vision is a future where teammates are liberated from concerns about the tools they use allowing them to focus entirely on building strong customer relationships and delivering outstanding support. This role will be central to that mission focusing on the products that directly enable teammate success ultimately driving improved Customer Experience (CX) ease.

What you will accomplish:

• Lead AI-first innovation across eBays Assisted Services products building intelligent flows that simplify complex regulatory requirements for teammates and customers.

• Build intuitive user experiences and backend workflows that ensure compliance while minimizing friction helping our teammates stay focused and our operations stay efficient.

• Collaborate across disciplinespartner with Engineering Legal Trust and Policyto define roadmaps shape data-driven decisions and drive measurable outcomes.

• Translate insights into action by using analytics teammate feedback and customer data to find opportunities and improve product performance.

• Define and deliver strategy for global regulatory domains (e.g. DSA PRCi) ensuring alignment across business lines and regional requirements.

• Champion a culture of responsible AI ensuring transparency fairness and compliance in every solution you bring to market.

What you will bring:

• 5 years of product management experience ideally in AI-driven systems regulatory domain or customer experience platforms.

• A proven grasp of machine learning data-driven decisioning and automation frameworks in large-scale environments.

• Experience building products that integrate across multiple systems (APIs cloud services enterprise tools).

• Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas with clarity and impact.

• Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience.

• Validated ability to clearly articulate product vision and inspire confidence (storyteller)

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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