Associate Compliance Manager, Servicing

San Mateo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Upstart

At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.

If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.

The Team:

Our Compliance team plays a critical role in mitigating risk and protecting Upstarts growth and success and as a Servicing Compliance Associate Manager at Upstart you will have a tremendous impact on this critical team. Someone that is successful in this role will be a Go Getter by partnering in change re-defining policies and improving practices. Youll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.

How youll make an impact

Coordinate with operations and product teams to design new controls and enhance existing controls.
Work with business stakeholders to craft compliance guidance procedures and job aids that comply with regulations and implemented policies.
Partner with operations teams to drive efficiency identify opportunities to improve processes and build remediation plans where appropriate to resolve issues.
Review third party vendor engagements for compliance with policies and procedures.
Develop and deliver role based training to servicing teams.
Monitor servicing activities for regulatory risks develop Compliance KRIs and report potential risks to senior management.
Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.

Minimum Qualifications

Experience: 5 years of compliance regulatory or risk management experience in the financial services or fintech industry.
Education: Bachelors degree or equivalent relevant work experience.

Preferred Qualifications

Proven working knowledge of consumer protection regulations and applicable laws including FDCPA FCRA ECOA TILA EFTA GLBA SCRA and UDAAP and related State laws.
Operational Expertise: Prior experience in operationalizing a compliance program including developing monitoring and testing procedures drafting policies/procedures and managing remediation efforts.
Experience supporting or maintaining components of a Compliance Management System (e.g. monitoring documentation training issue remediation)
Demonstrated ability to communicate complex compliance requirements clearly to cross-functional partners (e.g. Operations Product Engineering) and drive consensus on risk decisions.
Strong organizational and project management skills with the ability to manage multiple competing priorities in a fast-paced high-growth environment.
Self-starter mentality with a strong sense of personal accountability and ownership with the ability to work well under pressure.
Strong commitment to ethics and exercises good judgment.
Adaptable and flexible to changing priorities and situations.
Flexibility and willingness to learn and take on new evolving responsibilities.
Ability to build strong cross-functional relationships and influence.
CRCM other Compliance Certifications or JD are a plus.

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

#LI-REMOTE

#LI-Associate

At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).

United States Remote - Anticipated Base Salary Range

$109200$151000 USD

What youll love

At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:

Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical dental and vision coverage with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits including company-paid Basic Life AD&D and Short- and Long-Term Disability coverage with options to purchase supplemental coverage
Paid time off sick and safe time and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo supporting fertility parenthood and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
Connection and community through team events and onsites all-company updates and employee resource groups (ERGs)
Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our four offices located in the Bay Area Austin Columbus and New York City (opening Summer 2026!).

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email

Experience:

Manager

About UpstartAt Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.A...