Associate Compliance Manager, Servicing
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; Austin Texas; and New York City NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
Our Compliance team plays a critical role in mitigating risk and protecting Upstarts growth and success and as a Servicing Compliance Associate Manager at Upstart you will have a tremendous impact on this critical team. Someone that is successful in this role will be a Go Getter by partnering in change re-defining policies and improving practices. Youll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.
How youll make an impact
- Coordinate with operations and product teams to design new controls and enhance existing controls.
- Work with business stakeholders to craft compliance guidance procedures and job aids that comply with regulations and implemented policies.
- Partner with operations teams to drive efficiency identify opportunities to improve processes and build remediation plans where appropriate to resolve issues.
- Review third party vendor engagements for compliance with policies and procedures.
- Develop and deliver role based training to servicing teams.
- Monitor servicing activities for regulatory risks develop Compliance KRIs and report potential risks to senior management.
- Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.
Minimum Qualifications
- Experience: 5 years of compliance regulatory or risk management experience in the financial services or fintech industry.
- Education: Bachelors degree or equivalent relevant work experience.
Preferred Qualifications
- Proven working knowledge of consumer protection regulations and applicable laws including FDCPA FCRA ECOA TILA EFTA GLBA SCRA and UDAAP and related State laws.
- Operational Expertise: Prior experience in operationalizing a compliance program including developing monitoring and testing procedures drafting policies/procedures and managing remediation efforts.
- Experience supporting or maintaining components of a Compliance Management System (e.g. monitoring documentation training issue remediation)
- Demonstrated ability to communicate complex compliance requirements clearly to cross-functional partners (e.g. Operations Product Engineering) and drive consensus on risk decisions.
- Strong organizational and project management skills with the ability to manage multiple competing priorities in a fast-paced high-growth environment.
- Self-starter mentality with a strong sense of personal accountability and ownership with the ability to work well under pressure.
- Strong commitment to ethics and exercises good judgment.
- Adaptable and flexible to changing priorities and situations.
- Flexibility and willingness to learn and take on new evolving responsibilities.
- Ability to build strong cross-functional relationships and influence.
- CRCM other Compliance Certifications or JD are a plus.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-REMOTE
#LI-Associate
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
