USER SERVICES COORDINATOR, University Libraries

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Boston University Libraries seek a User Services Coordinator who can deliver excellent welcoming and responsive customer service to the University and extended user communities by coordinating and monitoring the daily operations of the librarys service desks. The User Services Coordinator is responsible for mentoring monitoring and managing the efforts of the librarys student workforce.

A resume and cover letter are required to be considered. This position will remain open until filled.

Responsibilities

Hires trains schedules supervises and evaluates student employees staffing the Library Service Desk. Assists in the development of training assessment and other impactful practices and initiatives.
Oversees and provides excellent customer service at the service desk. Provides day-to-day guidance on prioritization and delegation of responsibilities and tasks to service desk staff. Reports and addresses any emergent issues in staffing or service provision to management.
Identifies areas for collaboration and support in service delivery across the libraries. Produces training and documentation enabling full-time and student staff to readily cross-train and support evolving departmental needs.
Participates on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users across the BU Libraries system.

Required Skills

Required Skills

Bachelors degree
1-3 years of relevant experience

Working at Boston University Libraries

Boston University Libraries is a learning organization that supports BU librarians archivists and information and subject specialists seeking and sharing knowledge practices and perspectives that advance library collections services and their own professional a collaborative supportive and engaging work environment BU Libraries expert staff assist multidisciplinary research and exploration build distinctive collections and archives of enduring research value and empower users to thrive amid an ever-changing information environment.

Located in the heart of Boston the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC) the Association of Research Libraries (ARL) the Northeast Research Libraries Consortium (NERL) HathiTrust ArchivesSpace and the Coalition for Networked Information (CNI) and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.

Boston University a member of the Association of American Universities (AAU) is one of the leading private research and teaching institutions in the world with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869 the University is home to more than 33000 students from more than 130 countries 375000 living alumni 10000 faculty and staff and 17 schools and colleges.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.

Required Experience:

A resume and cover letter are required to be considered. This position will remain open until filled.

Responsibilities

Hires trains schedules supervises and evaluates student employees staffing the Library Service Desk. Assists in the development of training assessment and other impactful practices and initiatives.
Oversees and provides excellent customer service at the service desk. Provides day-to-day guidance on prioritization and delegation of responsibilities and tasks to service desk staff. Reports and addresses any emergent issues in staffing or service provision to management.
Identifies areas for collaboration and support in service delivery across the libraries. Produces training and documentation enabling full-time and student staff to readily cross-train and support evolving departmental needs.
Participates on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users across the BU Libraries system.