End User Infrastructure Engineer II
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Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Interapt is a technology services company focused on delivering meaningful impact through innovation collaboration and inclusive talent practices. We partner with premier clients to solve complex technology challenges while building diverse high performing teams.
This Infrastructure Engineer II supports a premier client by building deploying and supporting end user technologies across hardware software and IoT environments. The End User Operations Engineer manages incidents internally and with vendors and contributes to endpoint focused initiatives and projects as needed.
- Build configure and deploy end user devices including desktops mobile devices and IoT technologies
- Manage endpoint environments using Microsoft Intune including device enrollment configuration profiles compliance policies and application management
- Support device provisioning and lifecycle management using tools such as Windows Autopilot
- Partner with identity and access teams to support user and device authentication through Microsoft Entra ID
- Troubleshoot and resolve complex hardware software endpoint and access related issues
- Manage and resolve escalated support tickets while coordinating with internal teams and external vendors
- Provide training and guidance to end users to improve adoption and reduce recurring issues
- Assist with the development and execution of project plans and timelines
- Support task prioritization and coordination for endpoint and infrastructure related initiatives
- Manage IT asset inventory barcoding lifecycle tracking and disposal of non operational equipment
- Provide service desk coverage by answering calls logging tickets and resolving or escalating issues
- Prepare reports maintain documentation and participate in meetings and training sessions
Requirements
- Bachelors degree in Information Technology or a related field with at least two years of relevant experience
- Experience supporting Microsoft Outlook Excel and Word
- Hands on experience with Microsoft Intune Windows Autopilot and Microsoft Entra ID
- Working knowledge of SQL Power BI or Tableau and IT service management tools
- Strong analytical documentation and communication skills
- Valid drivers license and active auto insurance
Benefits
- 100% Remote Work
- Training & Development
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Short Term & Long Term Disability
- Wellness Resources
Interapt will not discriminate against applicants based on RACE COLOR RELIGION NATIONAL ORIGIN SEX (INCLUDING PREGNANCY AND GENDER IDENTITY) SEXUAL ORIENTATION GENETIC INFORMATION OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
About Company
At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without, doors are open for all. We are build ... View more
