End User Infrastructure Engineer
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Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Interapt is a technology services company focused on delivering meaningful impact through innovation collaboration and inclusive talent practices. We partner with premier clients to solve complex technology challenges while building diverse high performing teams.
This Infrastructure Engineer supports a premier client onsite in Cuyahoga County and focuses on end user operations and infrastructure support. The position is responsible for building deploying and supporting end user technologies resolving incidents and partnering with internal teams and vendors to maintain reliable secure and efficient IT environments.
Key Responsibilities
Deploy configure troubleshoot and support end user devices operating systems and applications
Diagnose and resolve incidents manage support tickets and document solutions and procedures
Provide hands on support and education to end users to improve adoption and reduce recurring issues
Support end user infrastructure components and coordinate with vendors as needed
Track and manage IT assets including inventory barcoding and lifecycle management
Provide service desk coverage by answering calls logging tickets resolving issues or escalating appropriately
Prepare reports respond to emails and participate in meetings and training sessions
Maintain accurate documentation to support operational consistency
Requirements
Bachelors degree in Information Technology or a related field with at least one year of relevant experience
Valid drivers license and active auto insurance
Experience supporting Microsoft Outlook Excel Word and IT service management tools
Working knowledge of SQL Power BI or Tableau preferred
Ability to perform mid level data analysis and maintain clear technical documentation
Benefits
- 100% Remote Work
- Training & Development
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Short Term & Long Term Disability
- Wellness Resources
Interapt will not discriminate against applicants based on RACE COLOR RELIGION NATIONAL ORIGIN SEX (INCLUDING PREGNANCY AND GENDER IDENTITY) SEXUAL ORIENTATION GENETIC INFORMATION OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
About Company
At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without, doors are open for all. We are build ... View more
