Working Student Customer Support (mfd)

About Us
Joy was born from a simple idea: gifting should be easy and bring real joywithout guessing sizes colors or ending up with unsuitable products. Thats why we created the first universal gift card that allows recipients to choose any physical product online. This is made possible by our own AI agent technology which finds products compares prices places orders and initiates delivery.

We are a fast-growing tech startup based in Berlin currently building the infrastructure for the future of gifting and shopping.

We presented our vision on the Christmas episode of Die Höhle der Löwen where we secured a deal with Janna Ensthaler. We have recently announced our 1.25 million seed round with IBB Ventures Angel Invest the Swiss Founders Fund and other partners to further expand our platform. Our gift cards will soon be available in around 2000 stores including MediaMarkt Saturn and selected Edeka locations and our international team continues to grow.

To ensure that the entire gifting experience remains magical and seamless for our customers we are looking for you to join our Customer Support team.

Your Role

As a working student in Customer Support you will be the voice of Joy. You will support our customers in a friendly fast and solution-oriented way helping ensure that both gift givers and recipients have a smooth and joyful experience. At the same time youll gain exciting insights into the operations of a tech startup and have the opportunity to contribute your own ideas.

Tasks

• Respond to customer inquiries via email and ensure a fast warm and helpful experience
• Coordinate orders returns and special cases with our partners
• Identify recurring issues and help make processes smarter and more efficient
• Work closely with Product & Tech teams to continuously improve Joy

Requirements

• Very good German skills both written and spoken with clear and friendly communication
• Ideally some initial experience in customer support (not required)
• Reliability and the ability to work in a structured and detail-oriented manner
• Motivation to take responsibility and think proactively in day-to-day work
• Interest in improving processes and contributing your own ideas

Benefits

• Flexible working hours that fit well with your studies
• The option to work fully remotely
• A young fast-growing startup with short decision paths and plenty of room to shape things
• A dedicated international team that values strong collaboration
• The opportunity to help build and further develop a core part of our customer experience

Sounds like you

Then send us a short note explaining why youre excited about Joy and include your CV. Were looking forward to hearing from you!