Customer Support Representative
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a second-level Technical Customer Support Representativeto provide superior software support to our clientsbased in Germany.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the companys proprietary software solutions & Keytech
- Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
- Reproduce problems and create test cases in complex software setups
- Adhere to established customer service and documentation standards
- Solve and respond to support requests and escalate issues as required
- Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
- Execute various support tasks including for example performing installations and setting up applications
Qualifications :
- Two (2) or more years experience in customer-facing technical support or related field
- Previous professional experience working directly with complex software (database and/or web-based object programming) customers to troubleshoot software issues
- Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
- Language proficiency (spoken and written) in German and English required.
- Analytical thinking skills to investigate and solve problems
- Experience in dealing with customers and communicate in a professional way
Preferred skills and abilities:
- Experienced in creating AI prompts
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce and Atlassian Suite preferred
- Thorough understanding of networking topologies & protocols preferred
- Mac iOS and Android knowledge/experience preferred
- Bachelors Degree or equivalent preferred
- Ability to excel in a high-paced ever-changing environment
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sec ... View more
