Guest Relation Executive

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Exceptional Communication & Interpersonal Skills
Problem-Solving & Efficiency
Detailed Knowledge (Hotel City Competitors)
Professionalism & Positive Attitude
Multitasking in a Busy Environment
Guest Welcome & Departure: Warmly greet guests manage smooth check-in/out and provide fond farewells.
Information & Promotion: Provide detailed info on hotel amenities services local attractions and upsell offerings.
Issue Resolution: Address complaints and concerns efficiently escalating when necessary to resolve issues to guest satisfaction.
VIP Guest Management: Oversee VIP arrivals/departures manage special requests and coordinate pre-arrival preparations.
Inter-Departmental Liaison: Coordinate with Housekeeping Food & Beverage etc. to fulfill guest needs seamlessly.
Feedback & Improvement: Collect guest feedback update guest profiles (likes/dislikes) and suggest service enhancements.
Administrative Duties: Maintain guest records handle basic cashier tasks and log daily activities.
Proactive Service: Anticipate guest needs build rapport and ensure a memorable positive experience.

Exceptional Communication & Interpersonal Skills Problem-Solving & Efficiency Detailed Knowledge (Hotel City Competitors) Professionalism & Positive Attitude Multitasking in a Busy Environment Guest Welcome & Departure: Warmly greet guests manage smooth check-in/out and provide fond farewell...