Intensive Case Manager

Jacksonville, FL - USA

Monthly Salary: $ 22 - 24

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Catholic Charities Bureau Inc. Jacksonville Regional Officeis seeking aIntensive Case Manager for the Preferred Communities Refugee ProgramThis is a full-time 40 hour a week (Monday to Friday 8:30 am to 5:00 pm) non-exempt position located at 6 East Bay Street Jacksonville hiring range for this position is $22 to $24 an hour.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance paid time off sick leave 13 paid holidays paid parental leave life insurance flexible spending account short-term disability long-term disability supplemental 403B retirement plan and pension. To apply please submit a cover letter application and resume. Catholic Charities is an EEO and e-verify participating agency.

Job Summary

The PC-ICM Case Manager provides intensive case management services to eligible clients under the PC-ICM Program. The goal is to help clients achieve long-term self-sufficiency by addressing complex needs through a structured case management approach. This role plays a vital part in helping vulnerable refugee and ORR-eligible populations achieve self-sufficiency navigate complex systems and build successful lives in the U.S.

Essential Duties and Responsibilities

Client Intake & Enrollment
- Conduct client intake and pre-enrollment assessments.
- Determine eligibility under the Office of Refugee Resettlement (ORR) guidelines.
- Collect all required documentation and client signatures.
- Provide program orientation to new clients.
- Complete initial assessment within 7 days of enrollment.
Case Management & Planning
- Develop and implement customized self-sufficiency plans based on each clients needs.
- Conduct comprehensive assessments at and 360-day intervals.
- Manage a caseload of PC-ICM clients maintaining regular contact.
- Monitor progress toward goals and update case plans as needed.
- Provide individualized support including:
  - Life skills training (budgeting housing employment legal etc.)
  - Scheduling appointments
  - Making appropriate referrals
  - Connecting clients to community resources
  - Arranges for interpreter and/or accompaniment as needed.
  - Provides transportation to clients as needed.
Program Compliance & Documentation
- Accurately document all services provided case notes and client communications in a timely manner.
- Ensure compliance with program policies and procedures.
- Complete timely and thorough case closures upon service completion.
- Assist in the compilation of required reports for grants.
- Track manage and report quarterly Performance Quality Improvement (PQI) data to support agency accreditation under the Council on Accreditation (COA) standards.
- Monthly review case records and service plans to evaluate effectiveness and appropriateness of services delivered and for process improvement. Completes corrective action regarding deficiencies on the CRR compliance checklist as needed.
Collaboration
- Coordinate with ESOL (English for Speakers of Other Languages) program staff to support client language acquisition and integration.
- Work collaboratively with internal staff and external partners to ensure delivery of core services and achievement of grant outcomes.
- Keep supervisor informed of progress problem areas need for additional resources successful accomplishment of milestones and matters that may reflect favorably or unfavorably on the agency.

Other Duties and Functions:

Maintain standards of ethical and moral conduct established by the Diocese of St. Augustine and Catholic Charities Bureau.
Consistently demonstrate a positive friendly respectful and caring attitude with staff clients volunteers and visitors projecting a welcoming atmosphere to all.
Organize and prioritize work be proactive take initiative resolve complex problems follow through and simultaneously manage multiple priorities.
Adhere to agency standards involving the handling of highly confidential and sensitive information.
Display sensitivity to the served populations cultural and socioeconomic characteristics.
Attend all agency and team meetings as required.
Participate in in-service activities training continuing education conferences and workshops for professional development and compliance with the grants and agency policies.
Keep detailed records per agency and department guidance.
Comply with regulatory statutory contractual grant and agency standards for timeliness completeness and accuracy when preparing and maintaining paperwork and required reports.
Performs other duties as assigned.

Knowledge Skills and Abilities

Knowledge of all program guidelines and requirements.
Ability to report to work on time follow directions from supervisor and accept constructive feedback.
Exceptional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to interact compassionately and respectfully with clients visitors staff and board members.
Strong typing and computer skills are required including knowledge of and proficiency with Microsoft Word Outlook Excel and other software programs.
Excellent organizational documentation and time management skills.
High level of personal initiative and ability to work with minimal oversight.
Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Understand and follow agency policies and procedures.

Preferred Education and Experience

Bachelors degree in Social Work Human Services or a related field.
Minimum of 3 years of case management experience ideally with refugee or immigrant populations.
Familiarity with ORR programs and eligibility categories is strongly preferred.
Strong understanding of trauma-informed care and cultural humility.
Fully bilingual preferred in Arabic Dari French Haitian Creole Spanish or Swahili.

Other Requirements

Clear a Level II background screening.
Clear a reference check (professional and personal).
Clear a local background check from the county in which you reside.
Clear a Motor Vehicles Records check.
Provide proof of and maintain a minimum personal auto insurance according to agency standards.
Provide a copy of all certifications prior to your first day of employment.
Clear an E-Verify check.
Valid Florida state drivers license and access to reliable transportation.

Driving and Travel

10% travel is required for this job.
This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau Inc. Therefore you must be at least 21 years old and have a current valid Florida Drivers License with no more than 5 points on your Florida drivers license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50000 for each person $100000 for each accident or occurrence for bodily injury and $25000 for property damage. Additionally if transporting children employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.

Required Experience:

Manager

Catholic Charities Bureau Inc. Jacksonville Regional Officeis seeking aIntensive Case Manager for the Preferred Communities Refugee ProgramThis is a full-time 40 hour a week (Monday to Friday 8:30 am to 5:00 pm) non-exempt position located at 6 East Bay Street Jacksonville hiring range for this pos...