Director of SRE, Chief Technology Office Global Technology Asset Management (CTO-GTAM)

Job responsibilities

• Collaborates with engineering support and operations teams to maintain and improve the reliability of mission-critical applications.
• Participates in incident management troubleshooting and continuous improvement initiatives.
• Implements automation and monitoring solutions to enhance system reliability.
• Joins an on-call rotation and respond effectively to production incidents.
• Shares knowledge and follow best practices to foster a culture of learning and innovation.
• Communicates clearly with stakeholders and proactively solve problems.
• Focuses on customer needs and deliver high-quality support.
• Documents solutions and incident responses for future reference.
• Analyzes system performance and recommend improvements.
• Contributes to post-incident reviews and drive process enhancements.
• Supports the integration of new tools and technologies to improve operational efficiency.

Required qualifications capabilities and skills

• Formal training or certification on SRE and Application Support concepts and expert applied experience
• Demonstrable experience in SRE DevOps or application support roles including knowledge of SLIs SLOs incident response and troubleshooting.
• Experience utilizing monitoring and observability tools such as Grafana Prometheus Splunk and Open Telemetry.
• Hands-on experience with CI/CD pipelines (Jenkins including global libraries) infrastructure as code (Terraform) version control (Git) containerization (Docker) and orchestration (Kubernetes).
• Experience with cloud platforms such as AWS GCP or Azure and automate infrastructure and deployments.
• Able to break down complex issues document solutions and communicate effectively with team members and customers.
• Implemented automation and monitoring solutions to support operational goals.
• Experience collaborating with cross-functional teams to resolve incidents and improve reliability.

• Contributed to continuous improvement of support processes and system performance.

Preferred qualifications capabilities and skills

• Deep experience in building enterprise software and proficiency in multiple languages preferably Java Python Shell scripting
• Demonstrates experience in banking fintech or regulated environments.
• Participates in resilience engineering activities such as game days or chaos engineering.
• Mentors peers by sharing knowledge and best practices.
• Contributes to the adoption of innovative tools and approaches in support operations
• Experience hiring developing and recognizing talent

• Draws upon leadership experience to engage team members to expresses complex ideas with appropriate level of detail