IT Service Desk Technician

• Bungendore Location Free Parking and Site Gym Subsidised Canteen.
• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers) you can accrue up to12 days of leave per year.
• Due to the nature of the role you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

What Your Day Will Look Like

No two days look the same but you can expect to:

• Be the first point of support for end users helping them face-to-face by phone and through online channels.
• Troubleshoot technical issues across desktops and applications often resolving problems in real time to keep operations moving.
• Set up and manage accounts for staff ensuring the right access is granted quickly and securely.
• Deploy software updates across the organisation helping to keep systems safe and effective.
• Monitor system health using enterprise-wide platforms to respond proactively and prevent downtime.
• Work closely with other technical teams to escalate complex issues share knowledge and deliver solutions.
• Document fixes procedures and learnings building a playbook that makes the team smarter with every challenge.

What This Role Can Lead To

Joining our Service Desk team is an excellent launchpad into broader IT and defence technology careers. Youll have the chance to:

• Grow your technical depth gaining exposure to enterprise-scale platforms like VMware NetApp EMC Citrix VDI SCCM and more.
• Progress into specialist areas such as systems administration cyber security Business Analysis or network engineering.
• Develop leadership skills by mentoring new joiners or taking on responsibility for small projects.
• Move into project delivery roles contributing to system upgrades deployments and transformation initiatives.
• Shape your own career path with Leidos size and diversity of programs theres genuine scope to explore areas of IT that interest you most.

What Youll Bring to Make An Impact

Were looking for someone who is motivated to learn and has a solid grounding in IT support. Ideally youll have:

• Experience in server desktop and Active Directory administration in a medium-to-large environment.
• Understanding of Windows AD DNS/DHCP networking storage and backup.
• Familiarity with tools and platforms such as SCCM SCOM SharePoint VMware and Cisco hardware.
• A willingness to learn and develop new skills we value curiosity and adaptability as much as technical expertise.

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

Due to the nature of the role you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.