Care Experience Navigator
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Job Location:
Newtown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is a mission-driven healthcare organization dedicated to delivering personalized nutrition and wellness services. The company specializes in evidence-based nutrition counseling often working with individuals who manage chronic conditions or seek preventive care. They are seeking a Care Experience Navigator to join the team!
The Care Experience Navigator serves as the primary point of contact for patients/members throughout their journey with the Company from initial referral through program completion. This role supports patients/members in navigating program options and provides ongoing guidance to ensure a seamless positive experience. The ideal candidate is compassionate detail-oriented and excels in a fast-paced environment.
This is a remote position working East Coast hours
Essential Responsibilities Include:
- Serve as the primary point of contact for prospective and enrolled patients/members via phone email and portal communication.
- Create a welcoming empathetic experience by building rapport and providing clear timely support throughout the patient/member journey.
- Communicate with patients about services provider availability insurance coverage and next steps.
- Assist Spanish-speaking patients/members to ensure clear communication.
- Translate materials from English to Spanish when needed.
- Support intake and onboarding by collecting and verifying demographic insurance and referral information; ensuring all forms consents and authorizations are completed accurately.
- Coordinate insurance eligibility and benefits verification as needed.
- Schedule initial and ongoing appointments and coordinate with clinical nutrition administrative staff and referring providers.
- Provide orientation and onboarding support including portal access digital tools meal profile management and preparation for initial sessions.
- Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion.
- Maintain regular communication throughout the program assisting with navigation referrals scheduling rescheduling and troubleshooting service-related concerns.
- Accurately document all patient/member interactions in the EMR system.
- Conduct midpoint and post-program satisfaction surveys identify barriers to engagement and escalate concerns as appropriate.
- Participate in team meetings contribute to process improvements and comply with HIPAA confidentiality standards and company policies.
Highly Qualified Candidates Will Possess:
- Associate or bachelors degree in healthcare administration or a related field.
- Minimum of one year of experience in healthcare medical office or patient/member services.
- Background in behavioral health nutrition or specialty care preferred.
- Experience with EMR systems digital platforms and care coordination or patient/member navigation.
- Strong communication organizational and problem-solving skills with keen attention to detail.
- Empathetic patient-centered professional and discreet with sensitive health information.
- Tech-savvy with the ability to manage multiple priorities in a fast-paced environment.
- Bilingual (Spanish and English) is a plus but not required.
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
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