Sr. Service Specialist
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Job Summary
Overview:
The Senior Service Specialist is responsible for maintaining excellence in customer service and for maintaining operational compliance and adherence to SOPs. This position is the primary contact for customers and tradespeople and is responsible to deliver on their needs through effective order fulfilment.
Location: Tempe AZ
Responsibilities:
- Play an active role in driving gross margin through effective management of pay and bill rates
- Fill customer requests in a timely manner
- Handle customer and tradesperson complaints quickly to resolve issues
- Provide regular coaching to tradespeople to include proper safety procedures
- In conjunction with the Assistant Manager analyze customer and tradesperson experience data to improve retention rates
- Ensure all information in the system of all contacts is accurate and up to date to include both tradespeople and customers
- Build and maintain tradesperson engagement through ongoing phone text and email communication
- Build and maintain customer engagement to further penetrate and develop business including skill marketing calls (SMA) and quality assurance calls (QAP)
- Responsible for implementation of QAP order fulfillment payroll update and maintain hard/electronic files I-9/E-Verify
- Collaborate with local recruiters and account managers to grow assigned tradespeople working in the markets
- Perform additional responsibilities as required
Qualifications:
- High School diploma or equivalent
- 2 years experience in customer service recruiting and/or inside sales preferred
- Construction industry knowledge and/or experience preferred
- People person able to provide excellent customer service
- Quick decision-making and problem-solving abilities
- Excellent time management
- Strong attention to detail and ability to manage multiple tasks simultaneously and meet deadlines under pressure
- Strong written and verbal communication skills
- Confident proactive and willing to take on workplace challenges
- Great listening skills and able to take direction from individuals in higher-level positions
- Proficient in Microsoft Office: Word Excel PowerPoint Outlook
- Experience using SalesForce a plus
- Bilingual language skills a plus
- OSHA 10 preferred
Salary Range: $20.00 - $23.00 per hour depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package including 6 paid holidays 1 paid floating holiday and up to 15 days of Paid Time Off per year Medical/Dental/Vision insurance Company-matching 401(k) and Employee Stock Purchase Program in addition to other programs and perks. More details about our benefits can be found here.
Physical and Work Requirements:
Branch work environment with frequent customer interaction constantly operating a computer phone and other office equipment. Employees are frequently required to stand walk sit talk and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move 25 pounds and occasionally lift and/or move 50 pounds.
TrueBlue Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process please contact your Recruiter directly Employee Relations at or 1-. TrueBlue Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
PeopleReady, a TrueBlue company, specializes in quick and reliable on-demand labor and highly skilled workers. Backed by over 35 years of experience, PeopleReady’s workforce solutions have been carefully crafted to service businesses and workers across a wide range of industries, incl ... View more
