Field Service Technician Vape Hardware

Location:United States (Nationwide Travel Required)
Travel: 4070%
Employment Type: Full-time

Compensation:
Salary Range: $70000 $75000 annually (based on experience education and other qualifications)

Position Overview

We are looking for a Field Service Technician to support our cannabis vape hardware business by traveling to customer sites and resolving after-sales technical issues.

This role is hands-on field-based and requires strong technical problem-solving skills independence and the ability to communicate professionally with customers on-site. The position serves as a critical bridge between customers internal QA/R&D teams and operations.

Key Responsibilities

• Travel to customer locations to diagnose and resolve vape hardware-related issues
• Perform on-site inspections testing troubleshooting and minor repairs or replacements
• Support customers with device setup usage optimization and operational guidance
• Collect and document field failure data customer feedback and root-cause observations
• Coordinate with internal QA R&D and operations teams on corrective actions
• Assist with handling high-priority or escalated after-sales cases
• Provide basic on-site training to customer teams when needed
• Prepare clear service reports after each on-site visit

Required Qualifications

• Bachelors degree in Mechanical Engineering Industrial Engineering Electrical Engineering Electronics Engineering or a related technical field
• 2 years of experience in field service technical support or after-sales support
• Strong hands-on troubleshooting ability for hardware mechanical and electronic systems
• Ability to troubleshoot technical issues independently in customer-facing environments
• Ability to independently diagnose issues and execute solutions in customer-facing on-site environments
• Strong communication skills and professionalism when dealing with customers
• Comfortable with frequent travel (air and driving 4070%)
• Valid drivers license and ability to travel nationwide
• Organized responsible and detail-oriented
• Strong documentation and reporting skills
• Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus

Preferred Qualifications

• Experience with vape devices battery-powered devices or consumer electronics
• Experience working with OEM/ODM hardware products
• Familiarity with quality control failure analysis or RMA processes
• Cannabis industry experience is a plus but not required

What This Role Is NOT

• This is not a call-center or desk-only customer service role
• This is not a sales position
• This role focuses on problem resolution field execution and technical support

Equal Opportunity Employer:
We are proud to be an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications merit and business needs without regard to race gender religion age sexual orientation gender identity disability or veteran status.