Consumer Experience Strategist (Remote)

Denver, CO - USA

Yearly Salary: $ 57200 - 89000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Since 1998 Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals Businessolvers unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

As a Consumer Experience Specialist at Businessolver youll be responsible for improving the overall consumer experience while working in a fun and positive team environment. Youll continuously develop and implement best practices to optimize Businessolvers technologies. With your in-depth knowledge of multiple Businessolver products youll educate new and existing clients on how to optimize system configurations to ensure a great member experience. Your contribution to the development of processes SOPs and best practices will drive a consistently optimized consumer experience. Overall this role will provide a challenging yet rewarding experience that will allow you to make a real impact on Businessolvers mission and vision.

The Gig:

Approach all work with a focus on fulfilling Businessolvers mission vision values and organizational goals while fostering a positive team environment and an improved consumer experience.
Understand and continuously develop best practices as outlined by the broader Consumer Experience team be consultative with clients and client teams and influence their adoption of best practices.
Collaborate with other Consumer Experience and User Experience team members to develop best practices for Businessolver technologies such as IVR Sofia Verification Services and portal layouts.
Perform audits of Benefitsolver configurations to identify opportunities to adopt and implement best practices that result in an optimized member experience.
Be a subject matter expert in 1-3 Businessolver products (including but not limited to Member Services MS Support Tools Verification Services Portal Design Activation Paths Claims Based Personalization MyChoice Find a Provider Custom Communications). In a consultative role collaborate with onboarding or client team to educate clients about these products and how to configure them to optimize the member experience. When applicable coordinate with other internal teams to ensure appropriate support and training are planned.
Leveraging project management software monitor and complete tasks as assigned related to client projects by the assigned due date.
Pull basic reporting organize data and interpret based on pre-determined guidance.
Contribute toward the development of processes SOPs and best practices for consumer experience optimization. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences.
Support the creation of content and presentations used to communicate to diverse audiences (teammates internal stakeholders clients). Deliver prepared presentations in areas of expertise.
Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities progress and deadlines across multiple projects using outlined SOPs and project management software.
Create and maintain positive relationships with client partners to ensure retention and growth of supported products
Complies with all policies and standards

What you need to make the cut:

Ability to work productively in a fully remote environment
Bachelors degree in a relevant field
1-3 years of experience consulting with customers in a related field
Experience in communications and/or custom communications technology web design call centers or in benefits or human resources industry is a plus.
Competent with development and delivery of presentations and comfortable presenting to diverse audiences.
Competent with Microsoft Excel data organization and interpretation.
Proven ability to work independently be a self-starter and requires little direction to accomplish a goal.
Strong organizational and time management skills with the ability to recognize project risks and competing priorities
Excellent verbal and written communication and collaboration skills and a sense of urgency and accountability to address stakeholder concerns
Professional demeanor ability to build trusting relationships and create a sense of urgency to accomplish results.
Highly proficient in Microsoft Office products

The pay range for this position is $57200.00 - $89000.00 per year (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).

Other Compensation: If this position is full-time or part-time benefit eligible you will receive a comprehensive benefits package which can be viewed here: Applicant.

At Businessolver we take our responsibility to protect our clients employees and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. Weve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted best-in-class providers to conduct background checks verify identities and confirm references. These steps arent just about compliance theyre about ensuring fairness safety and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. Its just one of the many ways we uphold the standards that matter most to you to us and to the people we serve.

With heart
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.

(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

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