Technician I, Managed Sevices
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
JOB OBJECTIVE:
This positionis responsible fordelivering both basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment primarily through outbound duties include monitoring and diagnosing alarms performing troubleshooting via customer software and processing service requests in line with client-specific procedures.
The role also involves handling inbound callsconfirmingand dispatching work orders conducting graph analysis and supporting alarm-related concerns across various customer tiers including Basic Resolution and Smart Dispatch Food Retail customers.
RESPONSIBILITIES AND OUTPUTS
MAIN DUTIES:
ALARM MANAGEMENT& SMART DISPATCH
Responsible forthe interrogationof refrigeration and/or HVAC alarms received and diagnosing them based on service level agreements with external customers.
Communicate alarm-related information accurately through calls or emails ensuring proper documentation andtimelyescalation when necessary.
Identifycorrect action whether to call or disregard/hold alarms based on alarm history graph analysis vis-à-vis customer procedure
Update and confirm completed work orderspursuant tocustomer procedures.
Answer inbound andtransferredcalls and addressthemas necessary.
Read and understand customer procedures.
Identifyprocess improvement and contribute to the enhancement of operational efficiency.
Conduct customersurveyfor every external customer transaction.
ADDITIONAL FUNCTIONS:
Other functions that may arise.
JOB SPECIFICATIONS
EDUCATIONAL BACKGROUND:
Graduate ofany4-year degree
WORK EXPERIENCE OR TRAINING:
Fresh graduate isacceptable.
Preferred with experience gained from interactive customer service and related functions.
Background in offshore service operations is an advantage
SKILLS AND ABILITIES:
Computer Applications such as MS Office (Basic Knowledge in MS Outlook MS Word MS PowerPoint SharePoint and Intermediate Knowledge in MS Excel)
Managed Services (monitoring) business systems and tools (Salesforce Genesys Connect Remote Desktop)
OTHER WORK CONDITIONS:
Willing toworkonshifting operationswhich may includeworkingonweekendsand holidays to support the assigned business and customers.
Willing torenderovertime or rest day overtime on a voluntary basis when operational needs arise during critical days and/or peak season
Must be able toeffectivelyandindependentlyfunction whilemaintainingapositive energylevel in an environment of constantly shifting demands.
Support and Comply with the Companyshybrid work (WHWW)policy.
COMPETENCY PROFILE:
Excellence
Innovation
Partnership
Respect
Responsibility
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Required Experience:
IC
Key Skills
- Beauty And Fashion
- EMC
- Jewellery
- Arabic English Translation
- Business Analytics
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
