Manager, Membership & Operations

POSITION

ManagerMembership &Operations

ORGANIZATION

Addictions and Mental Health Ontario (AMHO)

LOCATION

Toronto ON(Hybrid)

EMPLOYMENT TYPE

Full-time PermanentExisting Role (modified)

About theOrganization

Addictions and Mental Health Ontario (AMHO)representsover 150 organizations that provide front-line substance use addiction and mental health support and services. AMHO members support Ontarians through their mental health and substance use health challenges by providing community-based and hospital-based services including counselling structured psychotherapy case management crisis support withdrawal management live-in addictions treatment peer support and consumer-survivor programs harm reduction and supportive housing.

We engage our members government and allies to lead change that will revolutionize the addiction and mental health care experience for people in Ontario. AMHO is known for its thoughtful evidence-informed research projects policy advocacy capacity building and system transformation initiatives knowledge exchange education and quality improvement programs. We are a small energetic and nimble team dedicated to advancing AMHOs mission.

In addition to market competitive compensation we offer an industry-leading benefits package including health and dental coverage a defined-benefit pension plan (HOOPP) and the flexibility of a hybrid work environment.

About the Opportunity

Reporting to the Director Membership & Operations the Manager Membership & Operations playsan important rolein delivering an exceptional member experience and supporting the effective operations of Addictions and Mental Health Ontario (AMHO). This position effectively responds tomemberneeds implements membership strategy processes and data systems and provides project management and coordination for member events and AMHOs annual addition to core membership and operational responsibilities the Manager may also contribute to strategic initiatives that advance AMHOs long-term organizational goals (i.e. membership strategy process improvements technology and data governance and planning).

Key Responsibilities

Membership Operations:

• Respond to member inquiries with a solutions-focused approach ensuring needs are understood and addressed promptly.

• Maintainaccuratemember records in the membership database and support team training on database features best practices and administration.

• Support new member prospect research and outreach.

• Process membership applications renewals event registrations and sponsorship requirements ina timelyand organized manner.

• Support the development and implementation of an updated member onboarding process.

• Coordinate and project manage the annual membership renewal campaign.

Operations Support

• Track event budgetsmonitorinvoices and ensure payments are processed on time flagging any variances or issues to the Director.

• Support the external Finance team on financial processes including A/P A/R sponsorship fundraising membership dues and subscription services escalating issues as needed.

• Contribute to high-impact operational and strategic initiatives including the development of AMHOs new membership strategy.

• Conduct environmental scans analyze market regulatory and sector trends and assess internal capabilities to inform project and event strategy.

• Provide backup support to the Executive & Officer Coordinator whenrequired.

Event Planning and Project Management

• Assistwith event strategy development acting as project lead as assigned.

• Manage the execution of assigned events and strategic projects including development and monitoring of workplans timelines risks and budgets.

• Lead eventlogisticsincluding registration invoicing venue coordination audio-visual needs and catering.

• Coordinate vendors suppliers and internal teams to ensure seamless event execution within approved budgets.

• Oversee the production and delivery of sponsorship commitments and lead post-event sponsor reporting.

• Coordinate cross-functional project teams to ensure alignment clear communication and efficient project delivery.

• Track the progress of initiatives prepare regular reports for management and communicate results learnings and recommendations to project stakeholders.

Change Management and Implementation Support

• Lead and support change management activities to promote adoption of new processes technologies and operational improvements.

• Benchmark organizational performance andidentifyopportunities for continuous improvement across membership and operational functions.

• Support scenario planning and contingency preparation to mitigate operational risks and disruptions.

Qualifications and Experience

Qualifications

• Post-secondary degree in business administration nonprofit management public administration or a related field.

• Minimum of 4 years career experience in membership services operations project coordination or administrative management ideally within a nonprofit association or health-sector environment.

• Experience supporting events conferences and stakeholder-focused initiatives including planninglogistics registration and vendor coordination.

• Experience working with databases CRM systems and/or membership management software including data entry reporting and quality assurance.

• Experience supporting or leading change management activities process updates system improvements or technology adoption.

Skills and Competencies

• Strongproficiencywith MS Office 365 (Word Excel PowerPoint SharePoint Outlook) and comfort learning new digital tools and platforms.

• Familiarity with financial processes such as invoicing accounts payable/receivable budget tracking and reconciliation.

• Ability to analyze data perform environmental scans and summarize insights to support strategic decision-making.

• Experience developing and tracking project workplans timelines risks and deliverables.

• Demonstrated ability to coordinate multiple projects simultaneously meet deadlines and manage competing priorities in a fast-paced environment.

• Strong attention to detail and accuracy in documentation record-keeping and process execution.

• Ability toidentifyoperational issues recommend solutions and contribute to continuous improvement.

• Strong knowledge of change management best practices to support adoption of new processes and technologies.

• Excellent verbal and written communication skills with the ability to respond to member inquiries clearly professionally and with a solutions-focused approach.

• Proven ability to build positive relationships with members partners vendors and colleagues across departments.

• Strong customer-service orientation with the ability to understand stakeholder needs and respond effectively.

• Highly organized proactive and comfortable navigating complexity and ambiguity.

Please inform us if yourequireanyaccommodationsduring the hiring thank all applicants inadvance however only those under consideration will be contacted.

Addictions and Mental Health Ontario is an equal opportunity employer and we are committed to building an inclusive diverse accessible and respectful workplace. AMHO always encourages people with lived experience with addiction and mental health service delivery to you are interested in this position please submit your resume online(insert job link)

Pleasenote:we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.

AMHO is working in partnership with HR à la carte for our recruitment efforts.