Rooms Division Manager

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Rooms Division Manager at our StepStone Hospitality managed are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This role requires outstanding organizational and communication skills a proven ability to multitask and a commitment to excellence in hospitality.

Maintain standards of quality guest service.

Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

Maintains proper supervision over all aspects of front office operations up to but not limited to front desk PBX shuttle drivers & security.

Oversees all problem resolution matters in the absence of GM & Director of Rooms.

Increase the level of guest satisfaction by delivering an exceptional product through employee development.

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Maintain and correct procedures for credit control financial transactions security of financial assets and guest security.

Respond and resolve guest requests complaints or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

Must have previous supervisory experience; hospitality experience preferred

Must have a comprehensive knowledge of all hotel departments and functions.

Must have a comprehensive knowledge applicable Federal state and local health safety and legal regulations.

Must have exceptional mathematical and computer skills.

High school education and relevant training and experience required. Additional education preferred.

Ability to timely obtain any required licenses or certificates.

CPR training required; first aid training preferred.

Additional language ability preferred.

Minimum lifting of 20 pounds.

Pushing bending stooping upward reaching manual dexterity.

Hearing writing typing.

Minimum pulling of 20 pounds.

Other duties may be assigned.