Content Governance Specialist, Vice President
Share
Job Location:
Newark, DE - USA
Monthly Salary:
$ 133000 - 190000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Governance Specialist Vice President on the Governance and Operations team you will play an important role in shaping customer experiences through end-to-end content process improvements/standardization and building customer confidence across our products and services. Using your expertise in planning executing delivering and communicating results you will work independently and in small teams to deliver streamlined employee experiences. You will also be called upon to document procedures so excellent written and verbal communications are extremely important. While collaborating with cross-functional teams to ensure narrative consistency your influence will extend to product design architecture and functionality.
Job responsibilities
- Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
- Defining brand voice style and terminology
- Establishing standard documentation (e.g. SOPs guidelines and job aids) for content creators and approvers
- Creating approval workflows and access controls
- Defining how content is stored tracked and optimized over time
- Bridging the gap between content strategy and the day-to-day tasks
- Identifying and removing bottlenecks in the content lifecycle
- Analyze content performance metrics making data-driven recommendations for optimization and enhancement of user experiences.
- Operate as part of a product team collaborating with subject matter experts UX designers and researchers developers communicators content managers risk & controls etc. to deliver the best experience and simplified self-service for our employees.
Required qualifications capabilities and skills
- 5 years of experience working on and delivering measurable project results.
- Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
- Demonstrated knowledge of accessibility guidelines and inclusive design in content
- Experience incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
Preferred qualifications capabilities and skills
- Knowledge of HTML
- Experience using technical/content-management platforms such as Adobe or ServiceNow to elevate content
- Understanding of how different systems interact with each other to create an end-to-end user journey
- Knowledge of how AI & LLM tools are used to enhance content delivery and outcomes
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
