Principal Coordinator, Security Operations Specialist I, Global Workplace Services

At Capital One we dare to dream disrupt and deliver a better way. Our goal is simplebring ingenuity simplicity and humanity to an industry ripe for change. At Global Workplace Services (GWS) our commitment extends beyond solutions; it embraces a culture of care. We value celebrate and respect each teammates unique talents experience and contributions.

Our team manages a diverse portfolio of mixed-use owned and leased properties and were constantly transforming our workplace to enable our employees to work the way they work best. But we dont just reimagine and create fabulous spaces and amenities we also manage and operate them and ensure the safety and security of our employees and the communitywere a well-oiled machine! Thats why our team is looking to add a Principal Coordinator Security Ops Specialist.

As a Principal Coordinator Security Operations Specialist youll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters terror attacks civil unrest workplace violence facility intrusion and others.

This position works rotating shifts that may include weekends holidays evenings and overnight shifts. This roles hours are expected to be 3pm-11pm Sunday through Thursday but is subject to change with the needs of the business.

The Ideal Candidate Should

• Communicate effectively especially during incident response; keep stakeholders updated

• Place importance on our partners experience when making decisions; provide necessary support

• Show flexibility in handling various security events or emergency situations

• Manage time efficiently

• Be able to write effective security reports

• Have a penchant for investigation and the ability to think critically

• Ask clarifying questions when uncertain

• Embrace constructive feedback and opportunities for development

• Identify opportunities for process and efficiency improvements

• Be a consistent team player

Key Responsibilities:

• Intake of critical response communications

• Responding to calls for equipment service and information about security-related technology systems which includes but is not limited to phone email and emergency mass notification tools

• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves or cameras and various intelligence resources in order to identify and resolve physical security threats

• Synthesize large amounts of information quickly

• Create a comprehensive documented record of security-related incidents

• Coordinate routine and critical incident communications

• Understand the proper use of security-related tools and procedures

• Implement access control procedures

• Assist with physical security validations for our partners and vendors

• Support general security first responder and law enforcement engagement and response to incidents

• Escalate to supervisors when appropriate

Basic Qualifications:

• At least 2 years of experience in one or more of these fields: Law enforcement Military Corporate Security Business Continuity Risk Emergency Management or Customer Service

• At least 1 year of experience with security operations

• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• Bachelors degree or military experience

• 3 years of experience in the security field

• 1 years of experience with emergency communication operations

• 1 years of experience with situational awareness tools for example NC4 and VCC

• 1 years of SOC experience

• 1 years of experience with MAStermind Lenel Verint or Genetec video systems or the D3 report-writing platform

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).