Engineer, ICSR Support
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Job Location:
Any - India
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Engineering
Job Summary
REQUIREMENTS:
- Total experience 1 years.
- Hands on working experience in Pharmacovigilance processes including ICSR lifecycle.
- Strong working experience in HaloPV Argus Safety or similar Pharmacovigilance SaaS platform.
- Familiarity with ITSM tools such as ServiceNow.
- Working knowledge of SQL / PL-SQL for basic data validation and checks.
- Ability to follow defined procedures and work effectively in a regulated environment.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
RESPONSIBILITIES:
- Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
- Manage user access provisioning modification and deactivation in compliance with access control policies
- Support basic workflow and configuration activities under supervision
- Provide Level 1 incident and service request support using the Client ITSM tool
- Conduct initial issue triage data validation and log collection
- Coordinate with internal technical and functional teams for issue escalation and resolution
- Maintain accurate operational documentation ticket updates and status reports
- Assist in system validation documentation audit artifacts and compliance evidence preparation.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
