Sales Order Coordinator, Licensing Distribution Operations

As Sales Order Coordinator for the Studio Content Services group at Amazon MGM Studios this individual will be responsible for researching ordering tracking and facilitating deliveries across all genres of content for 3rd party distribution to Digital Retailers and broadcasters. Studio Content Services is also engaged in driving and supporting innovation for Amazon for AI-enabled transformation of the media supply chain.

Key job responsibilities
Work with Sales Marketing and Tech to provide metadata artwork and promotional materials to clients
Review delivery requests against contractual terms i.e. licensed titles license period and technical requirements
Research asset availability for current and library content and maintain and update internal trackers
Confirm material availability and costs on a title-by-title basis
Anticipate and respond to servicing inquiries for assigned territories
Track license periods and follow-up for delivery requests in anticipation of license start date
Liaise with labs on client onboarding and encoding requirements in conjunction with Onboarding Manager
Determine appropriate source elements for creating client video material (tape and/or files)
Order materials from post-production labs via MSS create Work Order and SAP POs as necessary.
Coordinate and create necessary language versions laybacks/conforms or material fixes through multiple vendors if necessary
Review delivery requests against technical requirements and specs to ensure accuracy
Advise licensees contracts group and sales personnel on the delivery status of materials
Coordinate tracking repair and replacement of any rejected materials
Coordinate with labs for review of masters and fixes
Analyze quality control reports and coordinate with technical specialists to determine appropriate solutions
Proactively update and maintain spreadsheet grids and/or databases with status updates POs rejections deliveries etc.
Alert Finance team to material rebill costs and ensure invoices are processed in a timely manner
Provide back up coverage for other team members during their time off
Implement and enhance internal AI solutions to automate workflow and processes



- Experience with MS Office Professional Suite and excellent working knowledge of MS Excel
- 2 years of customer service project management asset operations or post-delivery preferred
- Working knowledge of 4K HD and various video and audio file formats
- Excellent prioritization and time management skills; strong written and verbal English communication skills
- Self-motivated team player
- SAP knowledge preferred

- Experience with episodic and film workflows
- BA/BS degree preferred
- Experience in post-production and digital and physical asset research
- Experience working with Sales Marketing Legal Digital Retailers and broadcasters
- International media asset management experience
- SAP experience
- Experience leveraging and improving internal tools
- Ability to thrive while working independently while being able to contribute successfully to cross-functional teams
- Good sense of humor

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50300/year in our lowest geographic market up to $107600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.