Operations Coordinator, Utilization Management
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Job Location:
Somerville, NJ - USA
Hourly Salary:
$ 22 - 31
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
This position is critical for centralizing and streamlining operational HR and compliance functions within the Mass General Brigham UM Enterprise. It ensures efficiency accuracy and continuity across multiple domains.
Job Summary
Primary Responsibilities:EPIC Role Management
oCoordinate all EPIC access requests and maintain security compliance for UM and Appeals.
oCollaborate with leadership and IT to keep request forms and dropdowns accurate.
oOpen and track IT tickets verify training and access alignment.
oConduct root cause analysis for recurring access issues and escalate appropriately.
& HR Coordination
oManage Timekeeper access forms and monitor LOA/start dates.
oPartner with HR for smooth return-to-work processes.
oSupport onboarding: schedule meetings set up training (Compass InterQual) create onboarding schedules.
oAssist with interview scheduling and logistics.
& Compliance Support
oTrack system outages communicate updates and open resolution tickets.
oOrder equipment for new hires and maintain remote work agreements.
oEnsure RN licensure and policy compliance.
oManage appeals supplies badges building access parking passes and departmental expenses.
& Schedule Management
oMaintain physician advisor schedules.
oFacilitate department meetings prepare agendas and distribute materials.
Qualifications
What Youll Bring
Qualifications:
High School Diploma or equivalent required. Associates Degree preferred.
2 years of experience in an administrative or operational support role required preferably in a healthcare or hospital setting.
Additional Knowledge Skills and Abilities:
Strong organizational and time management skills with attention to detail.
Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and other office software.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Basic understanding of hospital operations and regulatory requirements is a plus.
Additional Job Details (if applicable)
Schedule and Work Model
Remote / Work from Home
Hours: Monday through Friday 8am-5pm ET
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
