Operations Coordinator, Utilization Management

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Opportunity

This position is critical for centralizing and streamlining operational HR and compliance functions within the Mass General Brigham UM Enterprise. It ensures efficiency accuracy and continuity across multiple domains.

Job Summary

Primary Responsibilities:

EPIC Role Management
oCoordinate all EPIC access requests and maintain security compliance for UM and Appeals.
oCollaborate with leadership and IT to keep request forms and dropdowns accurate.
oOpen and track IT tickets verify training and access alignment.
oConduct root cause analysis for recurring access issues and escalate appropriately.

& HR Coordination
oManage Timekeeper access forms and monitor LOA/start dates.
oPartner with HR for smooth return-to-work processes.
oSupport onboarding: schedule meetings set up training (Compass InterQual) create onboarding schedules.
oAssist with interview scheduling and logistics.

& Compliance Support
oTrack system outages communicate updates and open resolution tickets.
oOrder equipment for new hires and maintain remote work agreements.
oEnsure RN licensure and policy compliance.
oManage appeals supplies badges building access parking passes and departmental expenses.

& Schedule Management
oMaintain physician advisor schedules.
oFacilitate department meetings prepare agendas and distribute materials.

What Youll Bring

Qualifications:

• High School Diploma or equivalent required. Associates Degree preferred.

• 2 years of experience in an administrative or operational support role required preferably in a healthcare or hospital setting.

Additional Knowledge Skills and Abilities:

• Strong organizational and time management skills with attention to detail.

• Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and other office software.

• Ability to handle multiple tasks simultaneously and prioritize effectively.

• Basic understanding of hospital operations and regulatory requirements is a plus.

Schedule and Work Model

• Remote / Work from Home

• Hours: Monday through Friday 8am-5pm ET

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework