Inside Sales Representative

Inside Sales Representative Epic BPO

Location: Southfield MI (Onsite)
Company: Epic Health Unity Self-Funded Health Plan Kindred Direct Primary Care Nuwell Management Group

Position Overview

Epic BPO is rapidly expanding and seeking a motivated Inside Sales Representative to drive growth across multiple healthcare-focused business lines. This role will concentrate heavily on selling and onboarding new clients for the Unity Self-Funded Health Plan and Kindred Direct Primary Care (DPC) while also contributing to sales efforts across the broader Epic Health portfolio.

This is a high-activity metrics-driven role ideal for someone who excels in consultative conversations outbound outreach and educating prospects on innovative healthcare solutions. The position is fully onsite at our Southfield MI headquarters.

Key Responsibilities

Sales Production & Lead Management

• Make outbound calls send emails and perform consistent follow-up with qualified prospects across multiple business divisions.
• Deliver clear compelling explanations of Unitys self-funded insurance model and Kindreds DPC offering.
• Conduct consultative conversations to understand prospect needs qualify opportunities and match them with the appropriate Epic solution.
• Convert inbound leads referrals and warm inquiries into scheduled appointments proposals or enrollments (business-line dependent).
• Maintain a high daily activity cadence including outbound dials booked appointments and pipeline advancements.
• Log all interactions and maintain accurate CRM documentation to ensure full visibility of pipeline activity.

Pipeline Development & Conversion

• Build and grow a strong pipeline through cold calling warm calling digital leads referral lists and assigned prospecting tools.
• Deliver solution-based presentations via phone or virtual meeting.
• Follow structured workflows to ensure consistent lead nurturing and timely follow-up.
• Collaborate with the BPO Team Lead Director of BPO and Unity/Kindred leadership to accelerate deals through the sales funnel.

Collaboration & Cross-Functional Support

• Work closely with Marketing Outreach and Outside Sales teams for seamless lead handoffs.
• Assist with appointment-setting for large employer groups municipalities and enterprise-level opportunities.
• Provide ongoing feedback on lead quality customer objections and script refinements.
• Participate in training skill building and certification programs across all Epic BPO sales tracks.

Qualifications

• 13 years of inside sales or call center sales experience (healthcare/insurance sales a plus).
• Strong communication skills and confidence engaging prospects over the phone.
• Comfortable managing high outbound volume and meeting activity-based KPIs.
• Experience selling service-based or regulated products (preferred).
• Ability to learn and explain healthcare concepts with provided training.
• CRM literacy with strong organizational and pipeline management skills.
• Self-motivated competitive and eager to grow into more advanced roles as the BPO scales.
• Ability to pass the background check

Success Metrics

• Daily outbound call volume and contact rate.
• Number of qualified appointments or proposals generated for Unity & Kindred.
• Conversion metrics across the full funnel (lead opportunity close).
• CRM accuracy compliance and documentation standards.
• Professionalism and adherence to regulatory guidelines in healthcare/insurance communication.

What We Offer

• Competitive base pay commission.
• Clear advancement path into Team Lead Outside Sales or BPO leadership roles.
• Ongoing training in healthcare sales insurance models and direct primary care.
• A growing and stable ecosystem with multiple solutions to sell.
• Supportive onsite environment with strong leadership and teamwork.

Ideal Candidate

You are a confident communicator with a strong sales mindset. You enjoy discovering customer needs and connecting them with better healthcare solutions. You thrive in a structured fast-paced inside sales environment and are excited about advancing your career within a rapidly growing healthcare and technology organization.