Director of Collections Strategy and Implementation
Share
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First We foster an inclusive flexible and fun workplace.
Create Clarity Open communication drives trust and results.
Get Things Done We focus prioritize and deliver with excellence.
Deliver with Heart We lead with kindness humility and strong teamwork.
Listen to Our Customers Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.
Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.
About the Role
We are seeking a transformational leader who willanalyze redesign and execute a modern data-driven collections and recovery strategyfor our personal loan portfolio. We are evolving toward a more personalized data-driven collections ecosystem and accelerating our shift into segmentation digital engagement and AI-enabled strategies.
This role will serve as theprimary architect and executorof a new approach rooted in personalization AI/ML modeling segmentation multi-channel engagement and a disciplined test-and-learn framework. You will owndiagnosis of current performance tostrategy designdeployment testing and optimizationin partnership with Credit Data Science Product Engineering and Operations.
This is an ideal role for someone who hassuccessfully modernized collections environmentsand wants to lead a high-impact transformation.
Key Responsibilities
Current-State Assessment & Transformation Leadership
Conduct a full diagnostic of existing treatment paths channel dependency saturation levels and performance breakpoints.
Identify opportunities to shift from a one-size-fits-all model tohighly personalized segmentation-driven strategies.
Lead the strategic roadmap to modernize collections using analytics digital engagement automation and AI/ML.
Strategy Design & Execution
Design new segmentation frameworks risk-based treatment paths and personalized engagement journeys.
Build and deployAI/ML-informed strategies including repayment propensity models roll prediction optimal contact timing and next-best-action recommendations.
Rapidly develop and implementchampion/challenger tests ensuring continuous experimentation and measurable improvement.
Serve as theprimary driver of execution overseeing business requirements UAT strategy deployment and post-launch monitoring.
Omni-Channel & Digital Modernization
Reduce reliance on phone outreach by expanding digital-first strategies across SMS email IVR self-service and automated flows.
Implement decisioning and orchestration platforms that enable real-time personalization and strategy optimization.
Partner with vendors and internal technology teams to evaluate and integrate new tools that enhance collections performance.
Performance Management & Optimization
Define and own the evaluation of strategy effectiveness (cure rates roll rates loss mitigation liquidation cost-to-collect).
Conduct deep-dive analyses on customer behavior channel performance and economic trends to refine strategies.
Provide strategic insights and recommendations to senior leadership regarding portfolio performance and loss forecasting.
Cross-Functional Partnership & Governance
Collaborate closely with Credit Risk Operations Data Science Product and Engineering to ensure seamless strategy development and deployment.
Ensure all strategies comply with FDCPA UDAAP TCPA and other regulatory requirements.
Promote a customer-centric ethical approach to engagement and repayment solutions.
Qualifications
- Bachelors degree in Business Finance Data/Computer Science or related field; Masters preferred.
- 10 years of experience in collections strategy risk strategy consumer lending or analytics-driven servicing environments.
- Proven experience transforming collections operations from traditional workflows to data-driven digital-first segmentation-based execution.
- Strong analytical skills with hands-on experience in SAS (preferred) SQL Python or other analytical tools.
- Familiarity with decision engines CRM technologies dialer platforms and modern digital engagement tools.
- Deep understanding of regulatory frameworks governing collections.
- Demonstrated ability to lead cross-functional initiatives and drive measurable portfolio outcomes.
What Were Looking For
- A creative problem solver who can diagnose complex systems and design scalable modern solutions.
- A hands-on builder who is comfortable moving from strategy to design to execution.
- A data-driven leader passionate about experimentation measurement and continuous improvement.
- Someone who thrives in a fast-paced environment and can influence without authority across technical and operational teams.
$160000 - $180000 a year
In addition to semi-monthly salary payments this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 25% of base salary. This position may also be eligible for a long-term cash incentives.
Employee Benefits
Best Egg offers many additional benefits for our employees including (but not limited to):
Pre-tax and post-tax retirement savings plans with a competitive company matching
program
Generous paid time-off plans including vacation personal/sick time paid short--
term and long-term disability leaves paid parental leave and paid company
holidays
Multiple health care plans to choose from including dental and vision options
Flexible Spending Plans for Health Care Dependent Care and Health
Reimbursement Accounts
Company-paid benefits such as life insurance wellness platforms employee
assistance programs and Health Advocate programs
Other great discounted benefits include identity theft protection pet insurance
fitness center reimbursements and many more!
#LI-REMOTE
In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!
