ServiceNow Developer Public Trust (Remote) TR

ICFs Digital Modernization Division is a rapidly growing entrepreneurial technology department seeking aServiceNowDeveloper to support a federal project.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated strategic solutions to its public andprivate sectorclients. ICF has theexpertise agility and commitment to design build andoperatehigh-performance IT engines that support all aspects of our clients businesses.

Location:

*Candidates residing within a 50-mile radius of Washington DC will be required to report onsite daily to a federal agency office in the DC area. Candidates who reside outside the 50-mile radius will be considered full-time remote and will not be required to report on site daily *

The Team:

TheApplication Development Sustainment Services(ADSS) team supportsTreasury Enterprise Application (EA)platform systems that are critical tothe successof theDepartment of the Treasurys ITmission. TheADSS program providescontractorsupport for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Position Description

As an Associate ServiceNow Developer you play a pivotal role in successfully deploying ServiceNow solutions for our this role you willbe responsible forconfiguring customizing and implementing ServiceNow applications to meet specific client business requirements. Your technicalexpertise attention to detail and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design:Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs.

• Technical Implementation:Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designedrequirements andmeet industry best practices.

• Data Migration:Facilitatedata migration activities from legacy systems to ServiceNow ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structuresleveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management:Assistarchitects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation:Create detailed documentation of configurations customizations data schemas and other technical decisions for future reference.

• Testing and Quality Assurance:Conduct thorough testing of ServiceNow configurations tovalidatefunctionality data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training:Support end-user training to ensure smooth adoption of the implemented solution.

• Change Management:Support change management efforts byassistingsenior developers architects and users during the transition period addressing inquiries and resolving issues promptly.

• Incident and Problem Resolution:Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance:Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning:Stay updated on the latest ServiceNow features enhancements and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform. Continue certification and trainingprocessesto meet practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication:Work closely with project managers other implementation specialists and stakeholders to ensure seamless project coordination and effective communication including risks issues successes and overall project status.

Required Experiences and Certifications

• 4yearsor more of experience implementing ServiceNow solutions

• ServiceNowMainlinecertification with preference for ServiceNow Certified System Administrator.

• Must be able to obtain andmaintaina Public Trust clearance.

• US Citizenship isrequired(required by the federal government for this position).

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

Valuable Skills for this Role

• The ideal candidate will also have:

• Hands-on experience (>480 hourseach) configuring or building 1-3 ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities modules and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills including scripting workflow configuration and business rule development

• Detail-oriented tendencies with excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented collaborative environment

• Excellent communication and interpersonal skills with the ability to interact with clients and internal teams professionally

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Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: