Technical Services Manager I (Project Manager) Technology and Communications Services

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation sustainability and consistently ranked as one of the best places to live and work in the 2025 Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) the highest number of annual NACo awards achieved in the history of the State of Maryland and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents improve existing programs upgrade working conditions and enhance citizen participation and public policymaking.

What are we looking for
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations

What youll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented diverse and inclusive workplace. Your input will not only be heard but it will be encouraged!
• We offer competitive compensation and great benefits including medical retirement and wellness programs.
• As a member of the Howard County Government team youll be helping drive our culture and directly impact what makes us an amazing place to work.

This position is responsible for the successful planning oversight and execution of the assigned projects and tasks. Perform professional project management functions including but not limited to planning design testing implementation training documentation and customer-relations for assigned projects. All work is to be performed in accordance with the Systems Development Life Cycle (SDLC) and current IT Infrastructure Library (ITIL) best practices.

Performs mid-management and advanced level technology and communication services work under general supervision from an administrative or technical superior within the radio and telephone communications systems area. Work includes coordinating county widecommunication systems both hard-wired and cellular. Work also includes coordinating hardware and software purchases and managing contractual services; ensuring inter-agency support resource sharing data and platform standardization and integrity; and providing system training. As a database manager work includes design administration and maintenance of databases in ms sql server and oracle; application development creation of database standards and project leadership.

Coordinates and actively participates in all stages of project development including research design programming testing and implementation.

Actively pursues issue resolution and communicates project status/issues to business stakeholders and operational management.

Acts as the key liaison across all functional areas including business units information technology and outside vendors.

Create refine and enforce a structured process for the design development testing and deployment of all corporate systems.

Evaluate business objectives that require new systems or enhancements to existing systems. Determine feasibility cost time required and compatibility with current systems.

Support project initiatives including identifying and analyzing preliminary business needs budget considerations time and resource estimates defining the project scope and objectives and getting business user sign-off.

Identify and assist in the development of training requirements for the delivery of all system projects to include train the trainer requirements and the necessary training materials.

Interfaces regularly with business unit managers to define project direction and system change priorities. Ability to leverage both proven and innovative technology approaches to solve problems in an enterprise infrastructure.

Other related duties may be assigned.

Bachelors Degree and five (5) years related experience or equivalent combination of education and experience.

BA/BS degree in Computer Science Information Systems or Business Administration.

Experience in program/project management.

PMI Certification or equivalent.

Possession of a valid drivers license.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services () or World Education Services: International Credential Evaluation ( County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.