Customer Service Representative II

Pay Grade: G

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Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team you will join a passionate group of individuals who are dedicated to making an impact. No matter your role you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits so you can:

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work witha Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

Come join our team! As a Customer Service Representative at the Monroe County Health Department in the city of Forsyth GA you will join a dedicated group of public health professionals who support the mission and vision of protecting the lives of Georgia residents in a variety of ways.

The Customer Service Representative plays an important role in supporting the Monroe County Health Department by performing a variety of office support and secretarial duties. This includes composing and word-processing correspondence responding to routine telephone and walk-in inquiries scheduling appointments attending staff meetings and trainings processing forms completing data entry and establishing and maintaining records. The Customer Service Representative will work under the general supervision of the Customer Service Supervisor and will contribute to a friendly efficient and service-oriented environment.

Primary Duties & Responsibilities

• Answering the phones timely booking of appointments and calling to confirm appointments.
• Verifying patient insurance coverage.
• Portraying a positive image and engaging in professional and friendly communications with clients to meet their needs in a timely manner.
• Complete requisitions and submit them to the Customer Service Supervisor.
• Maintain and submit monthly reports as requested by Customer Service Supervisor.
• Maintain patients HIPPA rights and confidentiality
• Communicate message(s) to other staff in a dependable clear and efficient manner.
• Facilitate day-to-day operation under the management of the Customer Service Supervisor.
• Performs additional professional responsibilities as assigned.

High school diploma/GED andtwo (2) years of experience communicating information in a customer service setting orone (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications

• Three years of general office or administrative experience
• Excellent oral and written communication skills
• Ability to work in a team environment
• Strong computer and internet skills required MS Office suite (Word PowerPoint Excel Outlook)
• Excellent time management skills with the ability to work independently multi-task prioritize and meet deadlines
• Previous customer service experience in a healthcare setting verifying patient information and scheduling appointments

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.A maximum of 30 minutes of physical activity may be allocated per workday typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees diplomas licensures and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency you may be required as a term and condition of DPH employment to assist in meeting the emergency responsibilities of the department.

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services programs activities and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process email .

DPH is an Equal Opportunity Employer

Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule training opportunities health insurance employee retirement plan (ERS GSEPS) deferred compensation 13 paid holidays vacation and sick leave paid parental leave dental vision long-term care and life insurance.

Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.