Director of Account Management
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Job Location:
Portsmouth, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
The Director ofAccount Managementisresponsible forleading a team ofbetween 7 and 9AccountManagersthat driveclient delightand revenuerealization of an existing business of approximately $20M in recurring aDirector youunderstandand helpyourteamcommunicatekeyclientvalue drivers security automation rebatewhile constantly looking for ways to grow Bottomlines businesswith our existing clients.
TheDirectoris responsible forbuilding coaching and measuringa team that is assertiveunderstandsitsclientsand tactfully steersthe team to success. TheDirector works efficiently across theentirePaymode line of businessVendorEnrollmentProduct Sales Marketingall of which are critical to the success ofourclients. TheDirectorwill alsobuild andmaintainkeyrelationships with the Channel Managers Banks and directly with Clients.
How youll contribue:
- LeadYour TeamtoMaintain &GrowOurClientBase
- Lead the Account Managers to become their clients trusted advisors; strategically developing client vendor and internal relationships
- Drive the team to effective Business reviews communicating status of value realization identifying areas of opportunity and resolving open issues
- Leverage data to analyze and drive Account Manager performance as well as key client vendor and channel metrics (e.g. usage transaction volume vendor enrollment etc.)
- Develop the strategic vision for your team how the team will grow where to focus efforts and how to put structures in place to maximize client delight and growth
- Provide leadership and guidance by coaching motivating and leading team members to achieve their goals and develop professionally
- Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes; constantly evaluate process reporting and tools to improve efficiency and productivity
- Collaborate with Key Internal Stakeholders
- Proactively align internal stakeholders to drive success for clients issue resolution and revenue expansion opportunities
- Collaborate with Implementation team leadership to ensure consistent successful kickoffs and expedited time to revenue
- Deeply understand the Vendor Enrollment process identifying areas for improvement that will drive efficiency higher enrollment rates and higher revenue.
- Advocate on behalf of your Account Managers & Clients within Paymode collaborating across sales vendor enrollment marketing product implementation operations support and executive leadership teams.
- Facilitate open lines of communication between Product the AM team and Clients communicating key needs requirements and value.
If you have the attributes skills and experience listed below we want to hear from you!
- 8 years ofmanagement experience incustomer success account managementorsales
- Highly analytical; proven experience driving success and revenue realization through data-driven processes
- Positive self-motivated team player action and results-orientated
- Proven ability to assess organizational strengths and gaps and motivate individuals and teams to embrace and meet objectives
- Experience in SaaS businesses; FinTech/Payments experience preferred
- Highly organized and capable of working effectively across functional groups
- Excellent communicator both written and verbal
- Experience managing and leading fast-paced account management or customer-focused teams
- Not afraid to make changes to teams processes or technology to improve the organization
- Efficiency & quality at the core of all work
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Bottomline Technologies helps businesses pay and get paid. We help our customers to make complex business payments simple, smart and secure. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for paym ... View more
