Site Manager HMI (Ebeam)
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Job Location:
Hillsboro, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction to the Job
The Customer Support (CS) organization is responsible for the installation qualification upgrade repair and maintenance of ASML systems at customer sites and for transferring know-how to the customer. Local site Customer Support branches perform these tasks within their specific region.
The Site Manager - HMI (Ebeam) is responsible for leading a team of Field Service Engineers dedicated to Intel sites and HMI equipment. This role will ensure effective installation upgrades and maintenance exclusively for Intels HMI addition you will own CS account management engagement with Intel stakeholders drive NPI projects manage customer calls and develop/track KPIs. You will also collaborate with US CS Applications teams for knowledge sharing and regional program alignment.
Role and Responsibilities
Team Leadership & Strategy Alignment: Manages the activities of the assigned team in line with department and sector strategy business plans and relevant policies to realize agreed objectives for the team and contribute to the strategic objectives and progression of the department.
Employee Engagement & Development: Creates an environment in which employees feel engaged and can grow to their full potential through performance management active coaching and structured people development (skills and competencies). Manages this within own group.
Customer Support Excellence for Intel: Maintain and develop the customer support organization driving effective customer support for Intel sites within general CS policies to ensure customer satisfaction on field support for HMI MBI equipment.
Coaching: Engage and develop the team to grow them to the correct level of skills and abilities.
Customer Interfacing: Act as an ASML ambassador and represent the company toward Intel leadership. Serve as the first point of contact for Intels leadership team for all related topics.
Voice of the Customer: Represent Intels feedback within ASML and drive improvements to existing products processes and new product designs to meet and exceed customer expectations.
Project Execution: Engage resources to initiate plan and execute projects for Customer Support in alignment with Intel-driven initiatives and corporate projects.
NPI Projects: Drive NPI projects locally in collaboration with Intel stakeholders.
Talent & Resource Planning: Partner with recruitment and management to identify hiring needs succession planning and budget.
Education and Experience
Bachelors degree in engineering or equivalent experience.
Minimum 7 years of work experience including at least 5 years in leadership roles.
Minimum 3 years in a customer-facing role with strong stakeholder management.
Minimum 3 years experience with Ebeam inspection equipment or similar technology.
Minimum 3 years developing and managing KPIs or performance targets.
Minimum 2 years in technical project management.
Skills
Ability to read and interpret data information and documents.
Strong customer focus and commitment to satisfaction through prioritization quality efficiency and professionalism.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result-driven with ownership and accountability.
Clear concise and professional communication.
Ability to establish and maintain cooperative working relationships.
People development skills for coaching and feedback.
Strong organizational and prioritization skills.
Other Information
Expect domestic and international travel up to 25%.
Position requires flexibility for shifts and extended hours including nights weekends and holidays.
Legal/export license control applies.
This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Required Experience:
Manager
Key Skills
- Computer Skills
- Lean
- Management Experience
- Process Improvement
- Warehouse Distribution Experience
- OSHA
- Process Management
- Training & Development
- LIHTC
- Leadership Experience
- Property Management
- Supervising Experience
About Company
ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
