Technical Solution Specialist

The Opportunity

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements then configure test and train on the solution as it relates to the implementation of our product Euna Grants. The role plays a key part in customer discovery and refinement user acceptance testing data migration custom report development integration design and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally the Technical Solution Specialist may assist in additional project responsibilities including but not limited to project planning creation of status reports time tracking creation and delivery of training materials product support etc.

The Role

Technical Solutions Specialist


Job Overview & Purpose:

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements then configure test and train on the solution as it relates to the implementation of our product Euna Grants. The role plays a key part in customer discovery and refinement user acceptance testing data migration custom report development integration design and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally the Technical Solution Specialist may assist in additional project responsibilities including but not limited to project planning creation of status reports time tracking creation and delivery of training materials product support etc.

The Technical Solution Specialist is part of the Enterprise Customer Programs team working closely with Project Managers and Team Leads as well as actively engaging with the Product and Technical teams. The ideal candidate will have experience in SaaS implementations grants management and/or with the Public Sector enhancing the customers ability to streamline processes and facilitate effective solutions.

Key Responsibilities:

• Develop an in-depth understanding of the product including core features configurations and functionality to serve as a Euna Grants Subject Matter Expert.
• Configure the system for the customer to meet defined requirements including the setup of workflows access permissions reports and all other configurable elements of the platform.
• Provide technical troubleshooting for system issues configurations integration and migration issues collaborating with customer support and technical teams to identify root causes and implement solutions.
• Support training and knowledge-sharing efforts across implementations to improve user understanding and adoption of the product.
• Provide expertise to cross-functional teams offering guidance on product capabilities limitations and best practices.
• Partner with the Product and Design teams
  • Support feature discovery refine feature requirements and ensure alignment with business goals.
  • Participate in ideation and design sessions to contribute insights on feature feasibility technical considerations and potential data implications.
• Manage Technical Requirements Gathering and Documentation
  • Conduct in-depth requirements gathering sessions with stakeholders to understand business needs for system configuration integrations and data migration projects.
  • Assist in defining prioritizing and refining requirements to meet both user needs and technical standards.
  • Develop comprehensive technical requirements documentation including data mapping integration specifications and detailed business rules.
  • Translate complex technical information into clear concise documentation that can be understood by both technical and non-technical stakeholders.
• Conduct Data Analysis and Data Migration
  • Lead data migration activities including planning mapping data cleansing extraction transformation loading (ETL) and validation processes.
  • Create data mapping documents and perform data analysis to ensure data quality identify potential migration risks and validate data integrity in collaboration with customer stakeholders and technical teams.
• Manage and Execute User Acceptance Testing (UAT)
  • Develop and execute UAT plans including defining test scenarios creating test cases and managing the overall UAT process to confirm that systems meet user needs.
  • Facilitate UAT sessions with business users capture feedback manage test results and track issues through to resolution.
  • Document and communicate UAT findings ensuring all requirements are met and sign-off is obtained before project completion.
• Communicate and Collaborate with Stakeholders
  • Act as a bridge between customers business users and technical teams ensuring clear and timely communication throughout the project lifecycle.
  • Facilitate regular project update meetings communicate status to stakeholders and provide feedback to development teams on behalf of end-users.
  • Foster positive relationships across departments to ensure project success and user satisfaction.
• Support Project and Process Management
  • Assist project managers and implementation team in tracking timelines risks and dependencies ensuring all project requirements are on schedule and within scope.
  • Promote the use of project management best practices utilizing tools like JIRA or Microsoft Project for task tracking issue management and project reporting.
  • Engage in continuous improvement initiatives to optimize business analysis and testing processes documenting lessons learned and identifying process enhancements.

Qualifications:

• Bachelors degree in Computer Science Information Systems Business Administration or a related field.
• 3 years of experience as a Technical Solution Specialist or in a similar role with a focus on technical requirements gathering data migration and testing.
• Proven track record in managing User Acceptance Testing (UAT) and working in data migration or integration projects.
• Proficiency in using Microsoft Office tools - Word Excel Visio Project PowerPoint and Outlook and Atlassian applications including Jira and Confluence
• Outstanding grasp of information technology concepts and processes
• Strong problem-solving abilities and the capability to manage multiple projects simultaneously.
• Ability to be a data driven decision maker that understands how to analyze visualize and present complex data
• Excellent organizational communication and leadership skills.
• Ability to travel up to 25%

Assets:

• Relevant certifications (e.g. Certified Business Analysis Professional (CBAP) PMI-PBA or Agile certifications) are a plus.
• Experience in SaaS grants management and/or with the public sector

Location:

This position will be hybrid with 3 days/week in our Atlanta GA office.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions


At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager