Principal Customer Solutions Manager , Strategic Accounts Atlas District

Amazon Web Services (AWS) is seeking an exceptional Principal Customer Solutions Manager (CSM) for one of the worlds largest and most innovative Foundation Model Providers (FMP) on this pivotal role you will help drive one of the most demanding cloud transformations on the planet tackling extraordinary technical and business challenges at a scale few organizations in the world face.

Foundation Model Providers compute footprint represents one of the most demanding workloads on the AWS platform pushing the boundaries of whats possible with exabyte-scale data millions of interconnected GPUs complex networking topologies and custom hardware acceleration requirements. As Principal CSM youll establish a deep understanding of their business vision culture and processes while guiding them through the people process and technology facets of their cloud journey.

This position offers a unique opportunity to influence the development of some of the worlds most advanced AI systems. Youll drive adoption strategies and transformation initiatives that enable customers to train fine-tune and serve state-of-the-art generative AI models helping shape the future of artificial intelligence while working at the edge of AI cloud technology.

Role could require travel depending on candidate location 25-35%.

Key job responsibilities
As Principal CSM you will help solve the customers challenges through new ideas tools and mechanisms. Successful candidates will have a strong technical background be aware of details that matter have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. The candidate will have the ability to gain stakeholder buy-in and negotiate and lead virtual teams regardless of geographical or organizational boundaries. The candidates enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions. You will drive the effective use of mechanisms to improve migration and adoption velocity and our customers ability to operate systems at scale on AWS reducing their time to benefit.

CSMs understand the Executive and Functional Leader business priorities and work closely with the Account Manager (AM) and rest of the account team to identify and pursue additional commercial opportunities and accelerate the realization of Total Opportunity Spend (TOS) and Total Addressable Spend (TAS). The CSM establishes business program and change management credibility in the sales process to help win new opportunities. They support onboarding of the greater AWS organization (e.g. Executive Sponsors Service Teams ProServ Specialists) and implement the mechanisms best-suited to pursue active opportunities or resolve priority issues.

The CSM enables a smooth transition between commitment and execution program managing work streams across people process and technology. The CSM ensures alignment between customer AWS and Partners and triggers the right AWS capabilities at the right time to address barriers or gaps. The CSM embeds an Agile way of working to improve productivity surfacing barriers early and focusing on what will make a difference. We use data and patterns of success to help customers take the most direct frictionless path to scaled usage of AWS cloud. CSMs capture best practices for cloud journey and migration acceleration and continuously enhances best practices repositories.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.


About the team
The Foundation Model Provider team works with the worlds most sophisticated AI companies as they build the next generation of intelligence on AWS. Were pioneering new approaches to cloud adoption that accommodate unprecedented scale performance requirements and business velocity. Our CSMs collaborate closely with Solutions Architects Account Managers and service teams to deliver holistic solutions that drive successful outcomes for the most demanding customers in the world.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 7 years of senior customer facing role experience
- 10 years of leading complex large-scale IT technical or engineering programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading complex large-scale IT technical or engineering programs
- Experience working with current technologies (especially cloud)
- Travel up to 25% of the time

- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Master of Business Administration
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164500/year in our lowest geographic market up to $284300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.