Remote Customer Success Admin — Work From Home (Equipment Provided!)

Are you the person your friends call when they need advice Do you have a knack for turning a frown upside down If so you might just be the Customer Success Hero we are looking for.

We arent just looking for workers to fill a seat; we are looking for partners to join our a world of robotic responses and automated menus we are the rebels who believe in the power of human connection. We are rapidly expanding our remote-first team and need high-energy empathetic and ambitious individuals to serve as the face (and voice) of our brand.

This is not your average call center job. There are no scripts to read like a robot and no managers breathing down your neck. Instead we offer a culture of empowerment where you are trusted to make decisions solve problems and create WOW moments for our customers. Whether you are looking to build a career in tech operations or leadership this role is your launchpad.

The Hero Mission: Your Core Responsibilities

As a Customer Success Hero your daily mission is simple: Make the customers life easier. However the execution involves a dynamic mix of psychology technical skill and operational excellence.

1. Emotional Intelligence & Conflict Resolution

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  The First Responder: You will be the primary point of contact for inbound support via phone and video calls. You must quickly assess the emotional temperature of the caller and adjust your tone to matchsoothing a frustrated user or celebrating with a happy one.

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  De-Escalation Mastery: You will encounter customers who are confused or upset. Your goal is to transform their anxiety into relief. You will use active listening to validate their feelings before pivoting to solutions.

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  The Yes Mentality: Instead of telling a customer what you cant do you will be trained to find creative workarounds and solutions that align with company policy while still satisfying the customers needs.

2. Technical Troubleshooting & Product Mastery

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  Deep Dive Diagnostics: You wont just pass tickets along; you will solve them. You will guide users through our platform helping them navigate dashboards reset credentials and optimize their settings.

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  Bug Spotter: You are the front line of our product team. When you notice a recurring issue or a glitch you will document it in detail and flag it for our engineering squad. Your feedback directly shapes future product updates.

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  Knowledge Broker: You will maintain a mastery of our internal Knowledge Base ensuring you always have the most up-to-date information on features pricing and policies.

3. Operational Excellence

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  CRM Wizardry: Every interaction counts. You will meticulously log call notes tag issues with the correct metadata and update customer profiles in Salesforce/Zendesk. This data helps us understand our business better.

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  Speed & Quality Balance: You will manage your time effectively to maintain a healthy Average Handle Time (AHT) without ever rushing a customer. We value quality over quantity but efficiency is key.

A Day in the Life of a Success Hero

What does a typical Tuesday look like

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  8:50 AM: Log in to your company-provided laptop. Check Slack for any overnight updates or shout-outs from the team. Grab your coffee.

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  9:00 AM: Join the Morning Huddle video call. The team shares one personal win and one business goal for the day. High energy good vibes.

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  9:15 AM: Go Online. Your first call is a customer locked out of their account. You verify their identity securely and get them back in within 3 minutes. They leave a 5-star review.

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  11:00 AM: You handle a tricky billing dispute. You use your authorization to waive a late fee as a one-time courtesy turning a potential cancellation into a loyal renewal.

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  1:00 PM: Lunch break! You step away from your desk completely to recharge.

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  2:00 PM: Focus Hour. You handle email follow-ups and attend a 30-minute training workshop on our new mobile app feature.

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  4:30 PM: Wrap up your tickets ensuring no customer is left hanging overnight.

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  5:00 PM: Sign off. No homework no stress. Your time is yours again.

The Candidate Profile: Who We Are Looking For

We hire for attitude and train for skill. However the most successful Heroes share these traits:

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  The Optimist: You naturally see the glass as half full. You dont let one bad call ruin your day; you bounce back instantly.

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  The Chameleon: You can talk to anyonefrom a tech-savvy teenager to a grandmother using a computer for the first timeand make them feel understood.

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  The Tech-Native: You are comfortable with browser tabs keyboard shortcuts and learning new software. You dont need IT to help you unmute yourself on Zoom.

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  The Ambitious Grower: You want a career not a gig. You are interested in eventually becoming a Team Lead a QA Analyst or moving into Marketing.

Requirements & Setup

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  Education: High School Diploma or GED required.

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  Experience: 1 year of experience in ANY people-facing role. Waiters bartenders retail associates and teachers make excellent Success Heroes!

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  Workspace: A quiet private room in your home where you can close the door.

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  Internet: High-speed hard-wired internet (Ethernet connection required).

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  Availability: Ability to work a set 40-hour schedule. (We are open 7 days a week so weekend availability is a plus!).

Comprehensive Compensation & Benefits Package

We take care of our heroes so they can take care of our customers.

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  Base Salary: Competitive hourly rate starting at $19.00 - $23.00/hr.

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  Performance Bonuses: Monthly opportunities to earn up to $500 extra based on your CSAT (Customer Satisfaction) scores.

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  Health: Medical Dental and Vision insurance (75% company paid) starts on Day 30.

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  Wealth: 401(k) with a 4% company match.

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  Time Off: 15 days of Paid Time Off (PTO) in year one plus 8 paid company holidays.

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  Equipment: We send you a Hero Kit including a MacBook Air or Dell XPS dual 24-inch monitors a noise-canceling Jabra headset and a stipend for a comfortable office chair.

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  Wellness: Free subscription to Headspace/Calm apps and a monthly $50 wellness stipend (gym yoga massage).

Why Join Us

We are a company that celebrates you. We have Taco Tuesdays on Zoom virtual escape room team builders and an annual Retreat (expense-paid trip) for top performers. If you are tired of being treated like a number and ready to be treated like a Hero we want to meet you.

Apply Now to Start Your Adventure!

Required Skills:

AdministrativeTYPINGcustomer serviceexcel