Credentialing Services Manager (HSC 4) DOH8749

Tumwater, WA - USA

Yearly Salary: $ 69744 - 93804

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Credentialing Operations Manager

Office of Customer Service Health Services Quality Assurance (HSQA) Division

This recruitment is for one hybrid full-time permanent Health Services Consultant 4 (HSC 4) position located at the DOH Tumwater WA office.

THE OPPORTUNITY:

Join a mission-driven team at the Washington State Department of Health where your leadership directly safeguards public health by ensuring only qualified trusted professionals and facilities deliver care across the state.

As Credentialing Manager youll lead the teams responsible for licensing thousands of doctors nurses pharmacists hospitals pharmacies and health facilities. This critical work is relied on every day by hospitals insurers employers and federal partners to keep Washingtonians safe and healthy. This is a high-impact high-visibility role where youll have real authority (including the ability to act on behalf of the agency) shape strategy drive innovation and mentor the next generation of credentialing leaders.

Key Responsibilities:

Lead and coach three supervisor-level teams that oversee key credentialing functions necessary to issue and renew tens of thousands of licenses and certifications each year.
Oversee daily operations balance workloads set performance expectations and keep critical licensing timelines on track.
Partner with senior leadership to design and roll out new processes technologies and policies including responses to new laws and rules.
Solve complex problems remove roadblocks and strengthen relationships across the agency and with external stakeholders (hospitals professional boards Tribes and national regulatory bodies).
Monitor budgets ensure quality and compliance (including state and FBI background-check programs) and continuously improve speed accuracy and customer experience.

Why Youll Love This Role:

Youll be part of a respected agency thats genuinely committed to protecting and improving lives in Washington.
This is public service with purpose: every process you streamline and every team member you develop translates directly into safer healthcare for millions of people.
Youll have room to lead innovate and make decisions that matter backed by a supportive leadership team and colleagues who value expertise creativity and work-life balance.
Youll influence statewide policy and see the real-world difference your work makes every single day.

The Ideal Candidate

Youre a seasoned leader who thrives in a fast-paced high-stakes environment where precision and public trust are non-negotiable. Youre equally comfortable digging into operational details coaching supervisors to excel and thinking strategically about how to make complex systems simpler and faster. You communicate clearly build strong partnerships stay calm under pressure and get energized by turning challenges into lasting improvements. If youre driven by mission and ready to own outcomes that affect the entire state this is your role.

REQUIRED QUALIFICATIONS

We value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. While Preferred Experience is not required these skills or experiences can help you stand out as a candidate.

Option 1:Seven (7) or more years of progressively responsible experience in program operations regulatory/compliance work licensing customer service management or other similar environments.

Option 2: A bachelors degree in public administration business administration health administration public health criminal justice or a related field AND three (3) or more years of experience in program management operations management regulatory/compliance work licensing or another complex administrative environment.

Additional Required Knowledge Skills Abilities and Experience:

Experience in managing operations or programs in a complex regulated or high-volume environment.
Experience in supervising staff including assigning work and providing coaching and performance support.
Experience responding to inquiries or complaints in a customer service setting
Experience in interpreting and applying policies procedures rules or regulations.
Skill in organizing work prioritizing tasks and meeting deadlines in a fast-paced environment.
Skill in analyzing operational issues and developing practical solutions.
Proficiency in reviewing data or performance metrics to identify trends or areas for improvement.
Ability to communicate clearly and professionally with internal teams leadership external partners and customers.
Ability to interpret law enforcement data including criminal history information.
Ability to maintain confidentiality and handle sensitive information appropriately.

After a conditional offer of employment a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Preferred/Desired Knowledge Skills Abilities and Experience:

Experience in health care licensing credentialing or regulatory programs within a government or public health environment.
Proficiency in using case-management systems workflow tools or licensing/registration databases to perform or oversee program operations.
Experience in administering or overseeing background check processes (WSP FBI CJIS compliance fingerprint systems).
Experience in participating in rulemaking or reviewing legislation for program impacts.
Experience in managing program revenue activities refunds or financial reconciliation processes.
Proficiency in developing and documenting procedures workflows or operational standards.
Ability to lead large or complex change-management efforts.
Knowledge of Washington State regulatory structures including WAC/RCW related to credentialing and health professions.
Knowledge of quality assurance audit processes and compliance requirements in a regulated environment.
Proficiency in Microsoft Office Suite/O365
Green Belt or higher in Lean Six Sigma or experience with similar process improvement (PI) strategies

ABOUT US:

We are the Washington State Department of Health (DOH)

Were nearly 2000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity Innovation and Engagement we address health disparities respond to emerging challenges and strengthen systems that support resilience. At DOH we help reduce barriers collaborate with diverse communities and champion equitable health outcomes. Were passionate people who are driven to make a difference in public health. To learn more about the DOH please visit ourwebsite and connect with us onLinkedInFacebook and our blog.

Benefits and Lifestyle

We prioritize your work-life balance with one of the most competitive benefits packages in the nation designed to support your lifestyle. At DOH youll find flexibility growth and stability. Learn more about why were a great place to work by visiting.

Conditions of Employment:

The following terms and conditions of employment must be met with or without reasonable accommodation:

Work Setting

Enjoy the flexibility of our hybrid work environment where you can balance working from home and collaborating in the office. It is anticipated that youll be expected at the DOH facility located in Tumwater WA for work activities 1-2 days weekly.

Schedule (i.e. hours and days):

This position has a work schedule of 40 hours per week; however the position may be expected to work longer hours to complete projects or assignment and/or meeting business demands and deadlines and/or during the annual legislative session.
An alternative or flexible work schedule may be considered at the incumbents request subject to supervisory approval.

Travel Requirements:

Occasional travel may be expected to attend meetings trainings or conferences.
When traveling for work the position may require traveling alone or with another employee for multiple days and nights in or out of state.
When driving for state business the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.

Customer Interactions:

The position regularly requires engaging with customers in a variety of settings agency staff agency managers agency supervisors legislators governors office staff local health jurisdictions federal government State Board of Health external partners statewide professional associations.

Other:

This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

This position does not have union representations and is not covered by a Collective Bargaining Agreement (CBA).
The duties of this position may require the incumbent to complete an identity verification/validation process to gain authorized access to the National Practitioner Data Bank (NPDB) system to perform the essential functions of the position. This verification/validation process may require the incumbent to provide government-issued identification current photo/image and social security number and credit report.

APPLICATION INFORMATION:

Were committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents wont be accepted or shared with the hiring manager.

Click Apply to complete your application. Attach your resume cover letter and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor a peer and someone youve supervised or led (if applicable).

DO NOT INCLUDEprivate details like your SSN or birth year personal photos transcripts certifications diplomas projects portfolios or letters of recommendation with your application.

Equity Diversity and Inclusion

We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.

Veterans Preference

Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Questions and Accommodations

If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Kristina Cox at and referencethe assigned DOH8749 recruitment number.

Technical Support

Reach out to NEOGOV directly at 1- for technical support and login issues.

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Supplemental Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

Required Experience:

Manager

DescriptionCredentialing Operations ManagerOffice of Customer Service Health Services Quality Assurance (HSQA) DivisionThis recruitment is for one hybrid full-time permanent Health Services Consultant 4 (HSC 4) position located at the DOH Tumwater WA office.THE OPPORTUNITY:Join a mission-driven team...