Director of Admin & Business Processes ORC

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Director of Administration & Business Processes supports the Operating Rules & Compliance (ORC) Department by providing cross-functional leadership across administrative project management and compliance activities. This role ensures operational readiness for regulatory requirements drives continuous improvement in processes and metrics and strengthens the organizations compliance culture through effective coordination analysis and Operating Rules programs. The director serves as a key liaison across departments helping translate compliance and rule requirements into practical sustainable operational practices.

Cross-Functional & Administrative Leadership

• Provide cross-functional support to ORC and other departments to advance organizational and regulatory goals.
• Act as a liaison for systems and tools that support compliance communication and operational effectiveness.
• Manage administrative functions that promote efficiency accuracy and alignment within the ORC team.

Project & Program Management

• Lead and coordinate projects supporting ORC initiatives including corrective action plans (CAPs) regulatory deliverables and rule change implementations.
• Support operational readiness by ensuring that policy process and rule changes are communicated implemented and tracked effectively.
• Oversee recognition programs to promote compliance excellence and reinforce positive performance.
• Facilitate workshops and communications to build workforce understanding and adoption of rule changes and compliance expectations.

Compliance & Regulatory Support

• Assist in the preparation submission and tracking of regulatory deliverables for the Federal Transit Administration (FTA) and Department of Public Utilities (DPU).
• Coordinate Corrective Action Plans (CAPs) ensuring timely closure and robust documentation of compliance efforts.
• Provide project management support for compliance-related initiatives and oversight.
• Prepare executive-level reports and presentations for internal leadership and regulatory agencies.

Data Metrics & Risk Analysis

• Work closely with the Director of Operating Rules Compliance to develop and maintain performance metrics that measure compliance readiness and program effectiveness.
• Track and analyze operating rule-related incidents and compliance data to identify trends risk areas and opportunities for improvement.
• Work closely with the ORC team to develop proactive strategies to mitigate risks identified through incident and compliance trend analysis.
• Recommend and implement process improvements to strengthen compliance and reduce operational risk.

Technology & Systems Oversight

• Support implementation of technology solutions for ORC documentation accessibility rule compliance and data reporting.
• Identify opportunities to leverage technology to streamline ORC activities operating rule accessibility compliance monitoring and reporting processes.

Physical Demands and Working Conditions

• Bachelors degree from an accredited institution in Business Administration Project Management or related field
• Seven (7) years of experience in program administration business process management or compliance-related roles.
• Strong project management skills with demonstrated success leading cross-functional initiatives.
• Familiarity with regulatory compliance in a transit transportation or safety-sensitive environment (FRA/FTA/DPU experience preferred).
• Proven ability to analyze complex data sets identify patterns and translate findings into actionable strategies.
• Excellent organizational communication and stakeholder engagement skills.
• Proficiency with Microsoft Office Suite data visualization tools and project management software.

Preferred Experience and Skills

• Strategic and analytical thinking
• Change management and stakeholder influence
• Strong written and verbal communication skills
• Ability to manage multiple priorities under regulatory pressure
• Continuous improvement mindset
• Collaboration across teams and functions

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.