Quality Assurance Specialist, Remote
Share
Job Location:
Atlanta, GA - USA
Hourly Salary:
$ 20 - 26
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Quality Assurance Specialist youll play a vital role in ensuring exceptional patient experiences by monitoring and evaluating employee interactions across multiple channels including calls emails and this impactful position youll use your analytical skills to assess quality standards ensure compliance requirements are met and identify opportunities for improvement that directly enhance how patients experience our healthcare services. Youll be the guardian of quality standards working behind the scenes to ensure every patient interaction meets our high standards for care professionalism and excellence while contributing to a culture of continuous improvement and patient-centered service.
Candidates should be comfortable working remotely/work from home anywhere within the US.
Primary Duties:
Monitor Evaluate & Analysis
- Listen to recorded or live calls; Review emails text/SMS and chats to ensure compliance with company quality standards
- Deliver constructive actionable feedback and coaching to employees on performance strengths and areas for development.
- Monitor multiple lines of the business new and ongoing projects including calls for both internal and external partners
- Act as a subject matter expert for employees supervisors L&D and Leadership offering insights and resources to enhance performance and adherence to standards.
- Analyze and spot patterns in employee performance
Training & Process Improvement
- Collaborate with L&D to help create training materials that address identified specific training needs for employees
- Participate in regular calibration sessions in collaboration with Leadership to maintain consistency in scoring and evaluation standards.
- Advocate for and implement process improvements to enhance operational efficiency and elevate the Patient experience
- Other duties as assigned
Minimum Qualifications:
- High School Diploma
- 3 yrs. quality assurance experience; 2 yrs. of call center experience
- Excellent interpersonal skills; Ability to provide constructive feedback
- Proficient documentation skills with a focus on accuracy and objectivity
- Experience with quality management software call center technology (i.e. Five9 Ring Central etc.) and reporting tools.
- Strong analytical and reporting skills
- Strong knowledge of industry-specific regulations and quality standards (i.e. HIPAA)
- Ability to thrive in a fast-paced changing environment
- Familiarity with Continuous Quality Improvement methodologies
Preferred Qualifications:
- Post-secondary education
- Healthcare Industry experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
$20 - $26 an hour
Wage Range: $20.00 - $26.00 per hour plus equity bonus
Compensation for the role will depend on a number of factors including a candidates qualifications skills competencies and experience.
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at Experience:
IC
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
About Company
Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.
