Sales Team Lead

Sales Team Lead EPIC BPO

Location: Southfield MI (Onsite)
Company: Epic Health Kindred DPC Nuwell Management Group
Employment Type: Full-Time

Position Overview

Epic Health is expanding its Business Process Outsourcing (BPO) division and seeking a highly motivated Sales Team Lead who is ready to grow into leadership within a rapidly scaling healthcare and technology organization.

This role begins as a hands-on production position handling both outbound and inbound sales calls across multiple business linesincluding Epic Health Kindred Direct Primary Care and affiliated brands. As the BPO scales the role transitions into a hybrid position: 50% production 50% leadership ultimately helping to build guide and develop a high-performing sales team.

This is the ideal opportunity for a sales professional who wants a clear career pathway into leadership while helping build a best-in-class BPO operation from the ground up.

Key Responsibilities

Sales & Production (Initial Focus & Ongoing Contribution)

• Conduct outbound calls to warm and cold prospects across multiple brands.
• Manage inbound calls respond to inquiries educate customers and convert leads into appointments or sales.
• Follow established scripts workflows and sales processes.
• Maintain accurate CRM documentation and complete timely follow-ups.
• Meet or exceed individual KPIs related to call volume conversion rates and sales outcomes.

Supervisory & Team Leadership (As the Team Grows)

• Assist in hiring onboarding and training new inbound/outbound agents.
• Provide daily coaching side-by-side call support and real-time feedback.
• Monitor performance and conduct QA scoring to ensure adherence to standards.
• Help develop team schedules workflows and operational processes.
• Support BPO leadership in launching new campaigns refining sales strategies and implementing performance initiatives.
• Serve as the point of escalation for agent support and complex customer situations.
• Maintain strong performance across KPIs KRIs and team goals.

Qualifications

• 24 years of sales experience (inbound/outbound call center BPO or healthcare sales preferred).
• Strong communication persuasion and customer relationship skills.
• Proven ability to meet or exceed sales targets.
• Experience mentoring or supporting peers is a plusleadership potential required.
• Ability to thrive in a fast-paced performance-driven environment.
• Strong organizational skills to balance production duties with emerging leadership responsibilities.
• Proficiency with CRM and call center platforms (or ability to learn rapidly).
• High motivation for personal career growth and building a high-performance team culture.
• Ability to pass the background check

What We Offer

• Clear structured career path into leadership as the BPO division grows.
• Opportunity to join a rapidly expanding healthcare and technology organization.
• Hands-on coaching and development from senior leaders within Epic Health and Nuwell Management Group.
• Competitive compensation future leadership bonus opportunities.
• Collaborative supportive onsite environment at our Southfield headquarters.

Ideal Candidate

You are ambitious coachable and energized by both sales execution and leadership development. You take initiative excel in a call-center environment and are motivated by the opportunity to help build something new. You want to contribute to a mission-focused organization committed to improving healthcare access and customer experience across multiple business lines.