Operations Assistant (Real Estate)

Position : Operations Assistant

Work Hours (Client) : Central Timezone (11am-5pm)

Pay Range : 1.000-1.500 USD/month(varies based on skill set and experience level)

Location of Search : Latin America (open to SA)

Work Location : REMOTE

Type of Contract : Independent Contractor

Company/Client Overview:

We are seeking a proactive detail-driven Operations Assistant to function as a versatile operational partner for a growing mobile home park portfolio (700 units). This role is ideal for someone who thrives in fast-moving environments can independently own critical workflows and brings strong problem-solving skills to daily operational and administrative challenges.

You will work directly with the owners and regional/onsite managers to streamline utilities management improve billing accuracy maintain marketing presence across communities and build scalable operational processes. This is not a task-only VA rolewere looking for someone who can think critically improve systems and reduce management load.

Duties and Responsibilities:

Utilities & Operations Management

• Perform monthly water/utility reconciliation comparing master meters vs. sub-meter reads; identify anomalies or potential leaks.
• Conduct digital meter reads ensure accurate posting and maintain clean up-to-date utility records.
• Manage utility account name hygiene: confirm accurate resident utility transfers during acquisitions/dispositions.
• Coordinate with community managers to collect any missing data and resolve discrepancies quickly.
• Maintain and update lot lists property maps and utility spreadsheets across all communities.

Marketing & Community Presence

• Oversee and audit Facebook pages and Marketplace listings for all communities ensuring consistency quality and accuracy.
• Create and publish monthly community newsletters.
• Maintain online presence with simple content creation (FAQs updates flyers etc.) using Canva or similar tools.
• Support home marketing by posting listings to Facebook and MLS (experience preferred but not required).

Process Enablement & SOP Development

• Create and maintain video-based SOPs (screen recordings) for recurring workflows such as Rent Manager processes evictions and utility management.
• Improve existing SOPs and build structure around recurring operations.

Eviction & Compliance (Light Admin)

• Support eviction process workflow (e.g. documentation status tracking filing steps).
• Paralegal or legal admin experience is a plus but not required.

General Administrative Support

• Serve as a reliable point of contact for ad hoc operational requests throughout the workday.
• Assist with scheduling coordination and communication with community managers.
• Support light IT troubleshooting (not required but a plus).
• Maintain organized digital records and documentation across tools.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelors Degree (ideally)

Experience: 3 years of related experience

• Strong analytical and attention-to-detail skills especially in numbers-driven workflows.
• Ability to work independently with minimal handholding; proactive problem-solver.
• Excellent communication in English (written and verbal).
• Proficiency with spreadsheets (Excel/Google Sheets) required.
• Real Estate experience required
• Comfortable navigating and learning operational software (experience with Rent Manager is a major plus).
• Ability to create simple marketing collateral (flyers social posts newsletters).
• Reliable organized and consistent in follow-through and task ownership.
• Available during U.S. business hours for real-time coordination.
• Experience in property management or utilities operations is a strong advantage.

Required Experience:

Junior IC