Product Lead, Toast Partner Ecosystem

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

As theProduct Lead for Partner Ecosystem you will define and execute Toasts partner ecosystem strategy. This is a highly strategic senior IC role responsible for crafting the platform vision formalizing our governance and monetization models and driving cross-functional execution across R&D DevRel BD Legal and GTM teams. You will shape how partners build on Toast how we create mutually beneficial integrations and how we unlock new value for customers in an AI-accelerating world.

This role is ideal for a product leader who thrives in complex platform ecosystems has deep experience building developer programs or partner marketplaces understands data governance and AI-driven competitive dynamics and excels at balancing openness with control. You will work directly with senior executives to make foundational decisions about the future of Toasts ecosystem.

A day in the life (Responsibilities)

• Own Toasts partner ecosystem product strategy including governance guardrails for data access write permissions AI model protections and monetization tiers.
• Build and maintain the long-term product vision for developer experience Toasts Partner Marketplace APIs and API reporting / logging tools sandbox environments and developer tooling that enables self-service onboarding and scalable throughput.
• Translate the partner ecosystem strategy into a multi-year roadmap aligned with Toasts broader product and business goals.
• Prioritize investments that unlock partner throughputfrom test environments to developer tooling to credentialing systemswhile sequencing delivery to maximize revenue upside.
• Partner closely with R&D leadership (Infra DevRel Data AI) to scope resource and execute core platform capabilities.
• Work with Business Development to define the overall commercialization and governance models integration categories partner tiers and high-value segments
• Collaborate with Legal and Privacy to operationalize new API terms of service AI restrictions and data protection frameworks.
• Ensure GTM teams (Partner Marketing Support Customer Success) have clarity on partner programs benefits and economic models.
• Define monetization frameworks across API access fees per-location scale fees revenue share and premium partner tiersensuring that partner success increases ARPU and with BD and Corporate Development to create new processes for driving clarity on which capabilities Toast should build buy or partner forincluding identifying when partners become M&A candidates through traction and ecosystem signal.
• Represent the ecosystem vision internally with senior leadership and externally with partners customers and the broader industry.

What youll need to thrive (Requirements)

• 10 years of product management experience with deep expertise in platform ecosystems developer programs or marketplace products.
• Proven success defining strategy and shipping products that involve APIs partner integrations or complex multi-stakeholder environments.
• Experience designing governance frameworksespecially around data access permissions AI constraints monetization or contractual controls.
• Demonstrated ability to lead cross-functional initiatives without direct authority influencing executives and technical leaders to drive alignment.
• Strong strategic and analytical skills with experience building multi-year product visions and detailed economic models.
• A customer-centric mindset with deep empathy for developers partners and operators who depend on integrations to run their businesses.
• Experience with SaaS platforms in commerce fintech marketplaces or AI-driven systems.
• Familiarity with restaurant retail or hospitality technology landscapes.
  Background working with BD teams legal teams and AI/ML product surfaces.
• Experience in high-scale environments highly competitive platform environments

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).