Senior Billing Analyst

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

Our finance team is looking for a SeniorBilling Analystwith a strong analytical and detail-oriented approach. This critical role focuses on maintaining the accuracy and efficiency of our billing and accounts receivable operations. The successful candidate can manage multiple priorities adapt to new systems and processes be a continuous learner be a problem solver and will possess an understanding of accounts receivable principles.

What Youll Do:

• Manage the full billing cycle from invoice creation and distribution to posting payments and applying credit memos.
• Identify research and resolve billing and billing issues demonstrating strong problem-solving and analytical skills.
• Investigate and resolve payment discrepancies including chargeback claims by gathering and presenting compelling evidence to financial institutions.
• Collaborate with sales customer service and other internal teamsto address billing-related issues and ensure accurate revenue capture.
• Continuously identify opportunities for process improvementsand support the implementation of new billing system updates or procedures.
• Monitor and manage accounts receivable aging reports and collaborate with customers to resolve billing inquiries and collect outstanding payments.
• Perform bank reconciliationsto ensure the accuracy of financial transactions and identify and resolve any discrepancies.

Who You Are:

• 3 years of experience in Billing Order-to-Cash or Accounts Receivables preferably in ahigh-volume SaaS or subscription-based environment.
• Advanced Excel/Google Sheets skills with experience analyzing large datasets and troubleshooting data anomalies.
• Hands-on experience withNetSuiteSalesforce and other financial systems (e.g. Zuora Stripe Avalara Workdayetc.) strongly preferred.
• Demonstrated ability tolead cross-functional initiatives influence without authority and work effectively with both technical and non-technical stakeholders.
• Excellent communicator problem-solver and collaborator with a proactive mindset.
• Able tomanage competing prioritiesin a dynamic environment while maintaining attention to detail and delivering high-quality work.

Additional Preferred Experience:

• Experience with SaaS pricing models (tiered usage-based hybrid).
• Experience with global billing operations and sales tax/VAT exemption management.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact

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Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.