Services On Site Technician

Orange, CA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Services On-Site Technician
Location: Orange CA 92868
Shift: 8:00 AM - 5:00 PM

Position Summary:

The Services On-Site Technician provides first-line service support and maintenance for Ricoh-managed devices across a hospital campus. This role involves installation relocation troubleshooting and supply replenishment for printers and multi-functional devices. The position requires strong customer service basic technical and mechanical skills and the ability to work independently while walking extensively and lifting equipment as needed.

Key Responsibilities:

Respond to service and supply requests for assigned Ricoh-managed devices.
Install move and set up printers and multi-functional devices including basic network setup and IP address configuration.
Monitor device supply levels and replenish consumables as needed.
Perform preventative maintenance troubleshooting diagnostics and repairs on assigned devices.
Utilize remote support resources to minimize onsite dispatch when possible.
Escalate complex issues to Level 2 support or technical resources as needed.
Provide customer training and support on device operation.
Document all service calls requests and actions using Ricoh OFSC and other systems.
Maintain accurate records of device inventory spares and supplies.
Ensure service level agreements (SLAs) are met for all assigned devices.
Perform meter reads and captures for billing purposes.
Travel between customer locations within the assigned geographic area; walking-intensive territories may require extensive foot travel.
Adhere to Ricoh and customer safety and security protocols.
Perform additional administrative training or inventory support tasks as assigned.

Required Qualifications:

High school diploma or equivalent; additional technical education preferred.
Valid state drivers license and minimum auto insurance coverage per company policy.
Basic PC networking and printer/copier operation experience.
Some experience with electro-mechanical devices electrical circuitry or electronics preferred.
Strong customer service communication and interpersonal skills.
Methodical problem-solving skills and attention to detail.

Required Skills:

printerTroubleshootingDesk Supportprinter/copier operation

Job Title: Services On-Site TechnicianLocation: Orange CA 92868Shift: 8:00 AM - 5:00 PM Position Summary: The Services On-Site Technician provides first-line service support and maintenance for Ricoh-managed devices across a hospital campus. This role involves installation relocation troubleshooting...