Patient Access Representative I, Med Center I W Market
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Primary Location:
Med Center I - W MarketAddress:
515 W Market Street 3rd Floor Louisville KY 40202Shift:
First Shift (United States of America)Job Description Summary:
UofL Health is a fully integrated regional academic health system with five hospitals four medical centers nearly 200 physician practice locations more than 700 providers the Frazier Rehab Institute and Brown Cancer Center.With more than 12000 team membersphysicians surgeons nurses pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Job Description:
The Patient Access Representative I is responsible for communicating with patients physicians and clinical staff in a timely and professional manner. As a first point of contact the person will create a positive impression for UofL Health while scheduling patient appointments according to clinic operating standards.
Essential Functions:
- Answers all incoming calls with exceptional customer service with a focus on compassionate patient centered care
- Accurately schedules and reschedules new return and referring provider appointments within assigned group or warmly transfer to level II agents
- Effectively utilizes physicians template and guidelines using access center technologies
- Determines appropriate physicians for all non-directed referrals
- Fields non-clinical and clinical patient questions or transfer to appropriate clinical parties
- Sets patients expectations for their visit ensuring an excellent patient experience
- Calls patients to reschedule appointment when clinic is cancelled
- Retrieves relevant information by effectively using current clinic/hospital software (e.g. Allscripts Centricity Business) online paging systems and other clinic/hospital systems
Shift Requirements:
Shift Length (in hours):
Set 8-hour shift between the hours of 8am 5pm as determined by management
# Shifts/Week:
5 shifts per week
Overtime Required:
Infrequently Sometimes Often n/a (exempt position)
Other Functions:
- Regularly monitors guided schedule documents to ensure up to date scheduling compliance
- Adheres to group productivity and quality metrics
- Maintains compliance with all company policies procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
Additional Job Description:
Education:
- High school diploma or GED/Equivalent (required)
Experience:
- Two (2) years of scheduling in a multi-specialty clinic (preferred)
Required Experience:
Unclear Seniority
Key Skills
- Beauty And Fashion
- EMC
- Jewellery
- Arabic English Translation
- Business Analytics
About Company
UofL Health provides comprehensive care at our UofL Health – UofL Hospital location in Louisville Ky. Learn more about UofL Health – UofL Hospital and the various services we provide.
