Order to Cash, Order Management and Billing Lead

About the Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing collections and cash application ensuring accuracy compliance and operational excellence in support of OpenAIs mission to ensure artificial general intelligence benefits all of humanity.

About the Role

We are looking for a strategic and hands-on leader to own and scale the Order Management and Billing Operations function within our OTC organization. This role is responsible for designing and operating the end-to-end order-to-invoice lifecycle ensuring that contract provisioning and pricing data flow seamlessly through our systems to produce accurate timely and audit-ready billing. You will shape our operational strategy partner closely across Revenue Systems Engineering and GTM teams and build the operational backbone that will support the next phase of OpenAIs scale and evolution.

This is a hands-on leadership role that blends operational execution with strategic process design cross-functional collaboration and system optimizationcritical for scaling our OTC function to support rapid growth and global operations.

This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Oversee the complete order-to-invoice lifecycle and establish the systems controls and workflows needed to ensure accurate timely and audit ready billing at scale.

• Embed AI and automation directly into Order Management and Billing workflows to reduce rework eliminate manual intervention and proactively identify discrepancies before they become billing or revenue impacting issues.

• Partner cross-functionally with Revenue Systems Product Engineering GTM Legal and Deal Desk to ensure quoting configuration provisioning billing and ERP stay aligned and integrated as new products and pricing models launch.

• Build and enforce controls and segregation of duties ensuring documentation approvals reconciliations and exception handling are clear repeatable and audit ready.

• Lead Order to Cash representation in system implementations and enhancements defining requirements validating data flows and ensuring new capabilities support both current needs and long term scalability.

• Ensure data completeness and accuracy during month end close by validating that all order pricing billing and usage information is fully captured and reconciled before flowing into revenue systems.

• Build and lead a high performance team creating role clarity mentoring talent setting accountability mechanisms and fostering a culture of ownership transparency and continuous improvement.

• Establish KPIs and performance dashboards that measure billing accuracy cycle times automation rates customer escalations and overall operational throughput to guide decision-making and prioritization.

• Develop and maintain operational documentation (SOPs playbooks runbooks training pathways) to support consistent execution and team scalability.

You might thrive in this role if you have:

• 10 years of experience across Order-to-Cash Order Management and Billing Operations within a SaaS enterprise software or high-growth technology environment including at least 5 years of proven leadership in a managerial role.

• In-depth knowledge of SaaS billing models including subscription usage-based and hybrid structures.

• Hands-on experience with CPQ ERP and billing platforms (e.g. Salesforce Oracle Fusion NetSuite Stripe Metronome).

• Exceptional communication skills capable of cross-functional collaboration and efficient resolution of customer issues.

• High detail orientation and a data-driven mindset skilled in analyzing complex billing scenarios and driving continuous process enhancements.

• A strong understanding of month-end close reconciliations and SOX compliance frameworks.

• Demonstrated success driving automation initiatives and system implementations across the OTC cycle.

• Strong problem-solving abilities with a proactive approach.

• Thrive in dynamic environments demonstrating the ability to navigate ambiguity solve complex problems and manage timelines effectively in a fast-paced ever-evolving setting.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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