Service Manager Service Advisor Manager
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager Auto Dealership
Rev Date: 12/16/12025
Location: Sealy TX (Just west of Katy and Houston)
Summary
Looking for a dedicated hands-on experienced Service Manager to develop build and operate a new CDJR dealerships Service Department in Sealy TX just west or Houston.
We Offer
- An honest positive work environment where people sincerely care about each other and customers. We might just be the best place you have ever worked. We are not a good fit for negative or lazy people who are not in a habit of going out of their way to help others.
- You will be working for one of the most respected family-owned dealer groups in Texas. We are an organization where honesty and integrity mean something.
- Our stores consistently earn high CSI high employee satisfaction ratings and produce high volume sales.
- All of our stores have an ultra-low turnover rates.
- We are a career organization that looks after our people long term. We are always willing to invest in our people weather it is providing training or helping someone reach their goals.
- Above average compensation.
- Paid time off and holidays. We want you to have time to enjoy your life and family.
- Ongoing training and professional development opportunities.
- Medical Dental and Optical Insurance
Position Overview
This role requires hands-on strong leadership excellent and positive communication skills and a complete and deep understanding of the full spectrum of knowledge required to operate a successful service department that genuinely exceeds customer expectations.
You must be able to:
- Lead mentor and motivate our team of service advisors technicians and support staff.
- Ensure step by step that each employee follows our processes and protocols on a daily basis.
- Plan ahead daily and weekly to ensure all staff and resources are in place to exceed customer satisfaction every day every hour.
- Continually improve and update our protocols and process.
- Continually improve our staffs ability to deal with customers and to maximize positive outcomes.
- Ensure all staff meet manufactures certifications and requirements. Develop and implement training programs to enhance team skills and knowledge in all areas needed.
- Set performance goals for individual staff members and conduct monthly individual evaluations.
- Handle customer complaints and disputes promptly and professionally.
- Develop strategies to improve customer retention and satisfaction.
- Personally assist customers on a daily basis including making appointments and taking phone calls.
- Oversee daily operations of the service department ensuring efficiency and productivity.
- Monitor service workflow and manage schedules to optimize service capacity and proactively have things set up so customer satisfaction is never
- Maintain an organized and clean service area.
- Develop and manage the service department budget.
- Track key performance indicators (KPIs) and implement strategies to meet financial targets.
- Analyze service department metrics and proactively prepare reports for management.
- Ensure all repairs and maintenance are performed to the highest standards.
- Stay updated on the latest automotive technologies and repair techniques.
- Manage inventory and order parts as needed.
Qualifications
- Four years of proven successful service department management experience in high volume franchised automotive Service Department.
- Must possess a high level of honesty and integrity.
- Excellent communication skills with demonstrated sales and customer satisfaction experience.
- Mastery of basic algebra to calculate figures and amounts such as discounts interest commissions proportions and percentages.
- Mastery of basic business computer and software use.
- Demonstrated ability to forecast goals and objective for the department including preparing and administering an annual operating budget for your department.
- Demonstrated ability to manage and produce reporting systems required by Ownership General Management and / or the factory.
- Mastery and knowledge of all federal state and local regulations that affect service operations such as hazardous waste disposal OSHA Right-to-Know etc.
- Demonstrated ability to ensure compliance with manufacturer warranty and policy procedures.
- Demonstrated ability to manage and account for all documents; ensuring that none are missing and all are processed correctly.
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Service Advisor Opening / Waco Texas Currently University Kia is the number 2 Kia dealership in the State of Texas. Our growth has been phenomenal for one main...
