Concierge Senior ManagerManager, Concierge (Contact Centre) Management

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Manager you will lead the team to deliver world-class sales solution and service excellence while ensuring the center is set up to exceed daily goals via a high-performing and engaged team. And with people at the heart of everything you do you will support your high-potential people to grow rewarding careers at Aritziawhile enjoying one yourself.

THE ROLE

As the Concierge Manager you will lead the team to:

• Optimize the performance in each channel
• Sell clothes deliver world-class service and build loyal client relationships
• Ensure the world-class delivery of sales solution and service expertise
• Resolve client escalations to protect Aritzias brand and elevate our commitment to delivering Everyday Luxury experiences
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Concierge Manager has:

• Proven skills education and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
• A commitment to learn and apply Aritzias Values Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE PERKS

Industry-leading benefits you will receive while working at Aritzia:

• A-OK Commissary & Café - Our in-office world-class bistro and café located in-office
• The SET - Our in-house gym with state-of-the art equipment and custom classes
• Product Discount - Our famous product discount online and in store
• Amenities - Facilities include private parents room bike storage room and showers with complimentary conveniences
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture
• Dog Friendly Office - Bring your best friend to work

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.