Mental Health Case Management Consultant

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

As a Mental Health Case Management Consultant at Sun Life youll play a crucial role in optimizing our approach to mental health disability claims. Your expertise in mental health and case management will be instrumental in guiding our Disability Case Managers (DCMs) Rehabilitation Consultants (RC) and Case Management Consultants (CMC) to implement best practices and evidence-based case management strategies. Your primary responsibility will be to provide expert consultation and support with a keen focus on enhancing case management competencies leading to improved claim outcomes and shortened durations.

Key Accountabilities:

• Provide case management consultation and coaching directly to DCMs an RCs on complex and/or mental health claims.

• Based on critical analysis of claim data conduct thorough file reviews to identify individual office and/or regional trends pertaining to mental health claims.

• Collaborate with the national Mental Health Team to identify national trends develop interactive educational / training programs and create resources and job aids that support group disability operations.

• Facilitate and participate in multidisciplinary case conferences and complex claim rounds to promote enhanced learning and optimize case management behaviours.

• Build strong relationships with your regional CMC peers and partner with them for skills upgrading and knowledge transfer opportunities.

• Support the development education and upskilling of mental health competencies unique to the needs of the COE.

• Systematically track collect and analyze data from claim consultations/reviews with a strong emphasis on measuring key performance metrics and evaluating success indicators to drive continuous improvement in the claims process.

What you Bring to the Table:

• Extensive knowledge of mental health disorders treatment methodologies and case management strategies with 5-7 years of experience in related fields.

• 2-4 years of experience as a Disability Case Manager (DCM) required with a proven track record of achieving positive outcomes for all stakeholders.

• Proficiency in case formulation treatment planning and understanding the impact of symptoms on functionality.

• Superior communication skills including the ability to influence motivate and negotiate effectively.

• Demonstrated ability to provide constructive feedback drive change and convey complex concepts to facilitate knowledge transfer and skill development.

• Highly adaptable with strong analytical and critical thinking skills coupled with excellent problem-solving abilities.

• Collaborative team player with exceptional listening skills and empathy.

• Positive attitude with a commitment to quality service and continuous improvement.

• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleague

Competencies & Assets:

• A bachelors degree or equivalent experience

• 3-5 years Long Term Disability Claims experience required

• Minimum of excellence level in case management progression model

• Experienced mentored coaching

Whats in it for you

• Were proud to be recognized as a company with a 2025 Most Trusted Executive team by Great Place to Work Canada

• Access to short-term assignments or Gigs across the organization to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give We Give program lets you give back to your community and in many cases well match your contributions.

• Care Days available for self-care or care of others (i.e. family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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