FSS Service Coordinator
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Job Location:
Jacksonville, FL - USA
Yearly Salary:
$ 45920 - 45920
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
JACKSONVILLE HOUSING AUTHORITY
POSITION
JobTitle: FSS Service Coordinator
FLSAClassification: Exempt
EEOClassification: Professional
Union Status: None
Starting Salary: $45920.20
Reportsto: FSS Service Coordinator Supervisor
JOBDESCRIPTION
JobSummary
Plan implement direct and evaluate the Family Self-Sufficiency Program in accordance with ;andprovide counseling and guidance for Section 8 clients to assist in reaching self-sufficiency goals.
EssentialDuties
- Qualify residents for participation in the program establish goals identify needs and coordinate services
- Interviewprospectiveparticipantsfortheprogramanddetermineeligibilitybasedonprogram guidelines
- Identify needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education job training childcare transportation credit repair substance abuse counseling etc.
- Administer an efficient intake process to include interviewing prospective participants to determine eligibility based on guidelines; and completing applications program and HUD forms accurately.
- Assess service needs of program participants and through goal setting referrals and monitoring;assistparticipantsinaccessingappropriatepublicorprivatecommunityagencies to obtain specialized types of assistance in the areas of health care childcare chemical dependency mental health legal issues domestic violence budgeting food insecurity utilities assistance and transportation etc.
- Participate in ongoing financial literacy family-centered coaching housing and other FSS related education to enhance knowledge and skills related to successful case management -income people working on economic goals.
- Maintainallcasefilesfollowingconfidentialityguidelines.
- Reviewcaserecordsandmeetwithparticipantsregularlytoupdateandmonitorclientneeds assess progress toward achieving goals and make referrals as necessary.
- Monitorandbalanceparticipantescrowsavingsaccounts.
- Ensure compliance with participant annual re-certification process interim withdrawal requests adjustments terminations and graduations according to HUD guidelines and program policies.
- Maintain data regarding FSS services and accomplishments and prepare reports summarizing these service data for use by JHA HUD and the community of providers assisting with the delivery of services.
- Recruit participants and market the FSS program through various avenues such as oral presentations and written marketing materials.
- Assist withthedevelopment andimplementationof FSS curriculum programming activities networking and graduation events etc.
- Develop individual service plans with participants and assist in coordinating services with other agencies
- Networkwithgroups/agenciestoidentifyresources
- Coordinate workshops on a variety of topics by arranging for leaders informing participants arranging for space etc.
- Meets with participants regularly to assess progress toward achieving goals determine if additionalbarriersexistprovideadditionalservicesasneededandmaintain relatedrecords
- Meet monthly with participants to counsel them on areas of education employment credit and family needsto identify needsand barriersto self-sufficiency andprovideindividualized counselingfamilycounseling budgetandmoneymanagementsessionscareercounseling and other services
- Referclientstoagenciesforneededservices
- Monitorandevaluateparticipantprogressprepareprogressreportsobtaintranscripts employment data and family composition changes
- PromoteJHAEducationProgramssuchasIncentiveAwardsHicksetc.
- Providebasicjobretentionandcareercounseling
- Maintainappropriatefilesandcasenotes
- Completemonthlystatisticsreportincludingservicesprovidednumberofparticipantsin workshops training etc.
PHYSICALDEMANDS
Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted heated and ventilated.
MINIMUMQUALIFICATIONS EDUCATION
Associate degree in Public Administration Sociology or related field in social sciences education business administration or closely related field plus 2 years of work experience in human services or an equivalent combination of education and experience.
The FSS Service Coordinator MUST obtain the FSS Certification within one year of being hired.
Other:MustbeinsurablebyJHAsinsuranceandpossessavalidFloridaDriversLicense.
KnowledgeSkillsandAbilities
- Knowledgeoftheprinciplesandpracticesofsocialworkandemploymentcounseling
- KnowledgeofHUDandorganizationalregulationspoliciesandprocedures
- KnowledgeofbusinessEnglishspellingarithmeticandvocabulary
- Knowledgeofbasicofficeequipmentincludingcomputerfaxtelephonecopieretc.
- Knowledgeofcommonlyusedcomputersoftware
- Knowledgeoftheprinciplesofcommunication
- Knowledgeofcomputeroperationhardwareandsoftware
- Abilitytocounselwithlow-incomeclientsregardingemploymentandgoals
- Abilitytounderstandandfolloworalandwritteninstructions
- AbilitytoreadunderstandandapplyHUDandorganizationalrulespoliciesprocedures
- andinstructions
- Abilitytocommunicateorallyandinwriting
- Abilitytoinstructindividualsontheoperationofcomputersandbasicofficeequipment
- Abilitytoestablishandmaintaineffectiveworkingrelationshipswiththeresidents
- businessesandotherorganizations
- Abilitytointeractwithclientsbusinessesandeducationalinstitutionsinobtainingand
- providinginformationinapoliteandefficientmannerbothinpersonandonthetelephone
- Abilitytousesoundjudgmentinordertomakedecisionsinaccordancewithestablished
- proceduresandguidelines
- Skilledinanalyzingsituationsinordertoidentifyproblemsandofferpossiblesolutions
- Skillincommunicatingorallywithclientsbusinessesandotherorganizationsinorderto obtain and provide information
Commitment: Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers;identifiesunderstandsmonitorsandmeasurestheneedsofbothinternaland external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys the necessary information clearly and effectively orally or in writing; demonstrates attention to and conveys understanding of the comments and questions of others; and listens and benefits to residents.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; hold oneself personally responsible for ones own work; and does a fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of team above own interests; supports everyones efforts to succeed; attends supports and participates in all team building exercises and events.
ADAPTABLE/FLEXIBLE SKILLS: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completedtakes initiative.
PositionReportsto | FSSServiceCoordinatorSupervisor |
LeadershipAccountability | No |
SupervisoryAccountability | No |
OrganizationalAccountability | No |
FinancialAccountability | No |
CustomerAccountability | Interfaceswithcustomersinternallyandexternally. |
Weanticipatehiringattheminimumoftherespectivepaygradepercontractualobligations.
JHA is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history criminal record and driving record and may be subject to a pre-employment drug screening.
This job description should not be interpreted as all-inclusive. It is intended to identify the major job duties listed and some incumbents may perform some duties which are not listed and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.
If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans Preference Coordinator
11351 Ulmerton Road Suite 311
Largo FL 33778-1630
Email:
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
