Senior Technical Account Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who we are
Join the fintech revolution with Mambu the leading SaaS cloud banking platform. Were on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn morehere.
About the role
The Technical Account Manager (TAM) is a strategic pivotal role within Mambus Product & Engineering (P&E) organization dedicated to serving as the key technical partner for a select portfolio of our high-value customers. Operating as an extension of the customers own technical team you will deepen Mambus technical relationship providing proactive guidance oversight on platform best practices and ensuring the optimal performance and acceleration of feature adoption of the Mambu platform. You will be critical to long-term account health customer advocacy and revenue retention by delivering high-touch expert technical service.
What youll do
- Act as the primary technical contact and trusted advisor for a portfolio of Mambus strategic customers.
- Provide proactive technical guidance architectural reviews and best-practice recommendations related to Mambus SaaS platform and APIs.
- Own the resolution of all critical and complex technical escalations coordinating internally with Global Support Product and Engineering teams.
- Conduct regular Technical Health Checks (M/QTRs) performance reviews and strategic planning sessions with the customers technical teams.
- Serve as a crucial feedback loop to the P&E organization capturing documenting and advocating for customer technical requirements and product feedback with clear articulation of the business impact.
- Provide dedicated support for key lifecycle events including major migrations go-lives product upgrades and performance/load testing.
- Identify opportunities for customers to unlock new use cases adopt additional Mambu services and drive the consumption of Professional Services hours.
- Monitor the customers Mambu environment including API call volumes latency and error rates to identify and mitigate potential performance issues before they become critical.
Able to travel outside of the U.S. for up to 15% of the year.
What youll bring
- 5 years of experience in a technical customer-facing role such as Technical Account Manager Solutions Architect or senior technical support engineer within the B2B SaaS or Fintech industry.
- Proven experience managing and troubleshooting complex multi-faceted technical issues under pressure with familiarity in logging monitoring and debugging tools.
- Deep technical acumen in SaaS and cloud-native technologies microservices architecture and public APIs including the ability to read and understand API integration code snippets.
- Strong familiarity with major cloud platforms (AWS GCP or Azure) and a solid grasp of microservices-based core banking platforms (experience with Mambu is a significant advantage).
- ExceptionalSpanish and English written and verbal communication skills with the capability to translate complex technical concepts for both engineering and executive audiences.
- A customer-centric mindset driven by customer outcomes a natural inclination to build relationships understand technical needs and proactively advocate for success.
- Experience engaging early in the implementation lifecycle participating in technical workshops and providing guidance on best practices like API usage data modeling and security.
What youll get
Join us to shape the future of banking where your professional growth is equally as valued as your personal well-being.
Competitive Base Salary
Company Equity for All
Learning and Development Opportunities
Hybrid/Remote Working (Location Dependant)
30 Day Working Abroad
4 week Paid Sabbatical after 5 Years Service
Additional Benefits based on location
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Program Management
- SOAP
- Agile
- Oracle EBS
- Apache Pig
- Adobe Experience Manager
- Jira
- Release Management
- Scrum
- SAS
- SDLC
About Company
Meet Mambu, the SaaS cloud banking platform powering financial innovators everywhere.
