Supervisor, Title Management

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a proven leader and motivator to join our team as Supervisor Title this role you will oversee daily operations within the Customer Care Contact Center to ensure service quality and efficiency standards are consistently met. You will provide leadership coaching and directions to team members while supporting departmental and client satisfaction goals. This role is accountable for driving operational excellence and supporting performance outcomes across the organization.

What Youll Do

• Supervise day-to-day operations of assigned work teams to achieve departmental goals.

• Provide coaching development performance feedback and training to team members and technical leads.

• Develop assign and plan work schedules to support service and productivity requirements.

• Partner with management to establish monitor and measure financial and performance standards.

• Generate and update workflow and records while identifying and forecasting operational trends.

• Conduct root-cause analysis perform quality measures and manage special projects and initiatives.

• Plan coordinate and deliver training to ensure skill development and compliance with standards.

• Serve as a departmental liaison promoting communication collaboration and conflict resolution.

• Oversee operational performance to ensure alignment with budget and cost-control objectives.

Basic Qualifications

• Bachelors degree required or three to five years related experience or equivalent industry experience.

• Two or more years of demonstrated success supervising teams of 10 employees.

• Three years of customer service or client contact experience

• Solid PC skills including Word Excel PowerPoint data entry typing and general office equipment.

• Ability to lead motivate and inspire employees to achieve departmental goals and objectives.

• Ability to work under pressure using tact discretion and sound judgment.

• Skilled in planning organization execution and analytical problem-solving.

• Possess excellent verbal and written communication skills.

Preferred Qualifications

• Experience in the Fleet Services industry preferred.

Location- Owings Mills

The hiring base salary range for this position is $75500$103800 annually. Actual compensation within this range will depend on the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range applies only to candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

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